Animal Licencing eServices Technical Issues
We are experiencing issues with some e-services animal licence accounts:
- The animal licence renewal amount is not displaying correctly for some accounts.
- The self serve eServices account set up for animal licences is not available for self serve set up at this time.
We are working with our software provider to resolve these issues, sorry for the inconvenience. To pay for your licence renewal (if the amount is not displaying correctly) or to set up a new account on eServices, phone 403-851-2500, please ask to be transferred to the animal licencing department.
The Town of Cochrane eServices portal streamlines account interactions: animal licences, business licences, utility bills, accounts receivable, tax roll, assessment information and more.
- You will be required to create a new username and password the first time you log in.
- Please have one piece of Town identifying information on hand to create your new username and password — your latest utility bill or statement for another Town account.
- You may need to update your bookmarks.
|Program registration||Check the current Program and Activity Guide for programs and activities offered by FCSS and the Family Resource Network. (NOTE: swimming registration taken at Spray Lake Sawmills Family Sports Centre)||Payment in CAD only|
|Cochrane eServices||The Town’s eServices portal is where you’ll find all your Town accounts: animal licences, business licences, utility bills, accounts receivable, tax roll, assessment information and property information search.|
If you have questions about eServices, please contact us: eServices@cochrane.ca.
|Payment in CAD only|
|Search the current tax roll; find assessment values and legal descriptions.||Free|
|Purchase a tax certificate via a credit card transaction or receive a bimonthly invoice from the Town of Cochrane for this service.||Payment in CAD only|
Terms and Conditions
All payments for eServices are in Canadian currency. Tax certificates are available for immediate download once payment has been processed. Animal Licenses are mailed out within five business days once the payment has been processed. When completing an order, a printable receipt is displayed on screen to signify that the payment has processed properly. The Town of Cochrane currently accepts Visa and MasterCard for credit card processing transactions.
Return and Refund Policy
If you experience a problem during the processing of an online transaction or wish to request a refund to be processed, please contact the Town of Cochrane at 403-851-2500 or via email.
Any personal information that the Town of Cochrane may garner via our website is collected under the authority of the Freedom of Information and Protection of Privacy Act (FOIP Act). The information is used solely for what is necessary for systems administration, request fulfillment, ensuring customer satisfaction and assessing our information services. Further, the information is kept only for the length of time necessary to fulfill the intended purpose.