Cart Placement

Collection cart was missed 

Black and blue carts are collected every week and the green carts every other week, on your scheduled collection day between 7am and 7pm.  In order for your cart to be collected it must;

  1. be rolled out by 7am;
  2. have 1 metre of space on all sides; 
  3. have the lid closed; and
  4. be free of contamination (items in the wrong cart).

If your cart met all requirements but was not collected please call us at 403-851-2277 ext. 3 with your name, address, phone number and colour of cart missed.  We will call you back by the end of the next business day. 

Cart received an oops! tag

If the cart received a red oops! tag, it will not be collected this week.  Please repackage your cart contents according to the tag's instructions and place it out for collection on the next scheduled collection day.  If excess waste/recycling/organics becomes an issue, the Eco Centre will accept all three streams.  Excess garbage will be accepted as Pay-as-you-throw (PAYT) for $3/clear bag. 

A vehicle was parked too close to the cart

Carts blocked by vehicles will not be collected and the collection truck will not return to collect them later.  If parking on your street or alley prevents collection please call Municipal Enforcement at 403-851-2532 to report parking infractions.