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1. What should I do if my pet is lost?
2. I have lost my pet, but I don’t live in Cochrane, who can I contact?
3. When does my dog require a licence?
4. How much does a dog licence cost?
5. Does my cat need to be licenced within the Town of Cochrane?
6. Why does my cat need a licence?
7. What if my cat never goes outside?
8. How much does a cat licence cost?
9. What does an animal licence pay for?
10. How can I purchase a licence for my dog or cat?
11. If I move does my information automatically change?
12. If my dog or cat is no longer in my care or deceased, do I have to let anyone know?
13. What happens if Animal Services picks up my pet?
14. Does Cochrane have a dog off-leash area?
15. What are my responsibilities when I am out with my dog?
16. All dogs bark, why can’t my dog bark?
17. What should I do if I get a dog bite?
18. Why aren't cats allowed outside?
19. What should I do if my neighbour's cat is being a nuisance?

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1. Does Cochrane have asbestos-cement (A-C) water pipe?
2. Do we test for asbestos in the water system?
3. Will you be replacing (A-C) pipes in Cochrane?
4. Are there adverse health effects from asbestos in drinking water?

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1. Why did I receive an Assessment Notice for a property I sold?
2. How do I view historical assessment values for my property?
3. Why didn't I receive an Assessment Notice for a property I purchased?
4. Why does my assessment say “improved”?
5. How can I get another copy of my assessment notice or tax bill?
6. How do I update my mailing address?
7. How do I update my school support declaration?
8. Will my taxes increase if my property assessment increases?
9. Why do I receive my assessment notice before my property tax bill?
10. How is Market Value Determined?
11. Is GST included in the assessment of my home?
12. How do I know my value is reasonable?
13. How do renovations or additions affect my assessment?
14. Why do I pay school taxes when I don't have children going to school?
15. How and where can I pay my taxes?

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1. What is the cost of using the Block Party Trailer?
2. Do I need to provide propane?
3. Where and when do I pick up the Block Party Trailer keys?
4. Does my vehicle insurance cover the trailer while in transport?
5. Can I close a road or street for my Block Party?
6. What is required to book/use the Block Party Trailer?
7. What are the requirements for towing the Block Party Trailer?

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1. Do I really need a business licence?
2. Why do I need a Business Licence?
3. What does a business licence pay for?
4. How much does a business licence cost?
5. How long are business licences good for?
6. What do I need to get a business licence?
7. I want to open a home-based business, what is the process?
8. How can I pay for my business licence?

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1. What is a trap low?
2. What is a swale?
3. Can I build a retaining wall on my property?
4. What is a lot grading certificate?
5. When is the Town responsible for infrastructure?
6. Where can I get a Safety Codes permit application?

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1. HOW DO I APPLY FOR THE PROGRAM?
2. AM I ELIGIBLE? WHAT ARE THE REQUIREMENTS?
3. HOW ARE DISCOUNTS DETERMINED?
4. WHAT SERVICES/SUPPORTS CAN I ACCESS WITH LEVEL 1?
5. WHAT SERVICES/SUPPORTS CAN I ACCESS WITH LEVEL 2?
6. DO I NEED TO RE-APPLY EVERY YEAR?
7. HOW DO I RE-APPLY?
8. WHAT BENEFIT DOES THIS PROGRAM ADD FOR LOCAL BUSINESSES?
9. I OWN A LOCAL BUSINSSES. HOW DO I GET INVOLVED?

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1. How can I get my business on one of the blue highway signs?
2. Can I put my organization's message on the Town's digital signs?
3. Will you put a link to my organization on the Town website?

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1. Do I have to wear a mask?
2. Is there a COVID-testing location in Cochrane?
3. Is there a place to get vaccinated in Cochrane?

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1. What is an e-scooter?
2. How does it work?
3. What company is providing the e-scooters to Cochrane?
4. Do I need to wear a helmet to ride an e-scooter/bike?
5. What age can ride the e-scooters/bike?
6. What is rider etiquette for e-scooters/bike?

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1. Where is the Eco Centre located?
2. What are the Eco Centre hours of operation?
3. What is accepted at the Eco Centre?
4. Is the Town hosting its annual Compost Give-Away events?
5. What can I do with my Styrofoam (expanded polystyrene)?
6. What do I do with meat trays, egg cartons and foam take-out containers?
7. I have appliances. Where can I take them?
8. Does the Cochrane Eco Centre recycle mattresses?
9. Does the Cochrane Eco Centre take used furniture?

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1. What is the current population of Cochrane?
2. Is there business tax in Cochrane?
3. Where can I go for advice, resources, contacts, or just to talk about my current business or new business idea?
4. How many resident businesses are in Cochrane?

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1. Does the Town of Cochrane share voter lists with candidates?
2. What time are the voting stations open on Election Day?
3. How will the pandemic affect the election?
4. Who makes the election rules?
5. Do I need to be a Canadian citizen to vote in a general election?
6. Do I need to show identification to vote?
7. Can I still vote if I rent and don't own a home?
8. If I own a business in Cochrane, but don’t live there, can I still vote in the general election?
9. I own property in more than one municipality. Where do I vote?
10. I put my special ballot package in the mail. How do I know if my vote was counted?
11. Do I have to vote for candidates in every position?
12. When will the election results be official?
13. How often are municipal elections?
14. Do I need to be a Canadian citizen to vote in a municipal election?
15. Do I need to show voter identification to vote?
16. How many people can I vote for?
17. I can’t make it to the voting station on Election Day. How else can I vote?
18. When are election results announced?
19. How can I find out more about the candidates?
20. How can I find out more about elections in Alberta?
21. I'm not around on Nomination Day. Can I file my nomination papers earlier?
22. Can I look at the nomination papers?
23. Someone voted who shouldn't. What do I do?
24. Are you allowed to campaign inside, outside or near a voting station on Election Day?
25. Can I challenge the validity of the election, a candidate or the process?
26. Who can ask for a recount?
27. What happens if there is a tie?
28. Can a person with a criminal record run in a local election?
29. Can I take a picture or video of the ballot, either with or without any markings?
30. When and where can I put up election signs in the community?
31. Does the Town of Cochrane share voter lists with candidates?
32. Where and when can I vote?
33. As an employee of the Town, what steps do I need to take in order to run for Council?

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1. Why is my username and password for online services not forwarded to me immediately after I submit my request?
2. My username for online services is all numbers. Can I change this to something more familiar to me?
3. Can I pay my property taxes online through eServices?
4. I do not always have access to the company credit card, is there any other way that I can process and receive a tax certificate online?
5. What is the difference between the tax and assessment information provided through the public information search and a tax certificate?
6. How long does it take to receive an animal license that I have requested and paid for through eServices?
7. If I own a business in town does my business name appear in the Town of Cochrane's Online Business Directory?

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1. Do you have a family with kids from birth to 18 years of age?
2. How I can find child care in Cochrane?
3. How and where do I get a food hamper?
4. How do I apply for social assistance?
5. Is there any affordable housing in Cochrane?
6. I would like to see a Resource Worker, but what can they do for me?
7. How much does a Criminal Record Check cost?
8. How can I find out about volunteer services and how I can get involved?
9. How do I order Meals for Your Freezer?
10. Where do I find the Town Program & Activity Guide?
11. What does Cochrane have to offer for seniors housing?
12. How do I get connected to Seniors on the Bow?
13. How do I get the Town of Cochrane Seniors Property Tax Rebate?
14. What is the Volunteer Income Tax Program?
15. How do I find out about Cochrane's On-Demand Local Transit system? (COLT)
16. I am new to Cochrane, where do I look to see what Cochrane has to offer?

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1. Who can access services? What types of services and programs do you offer?
2. How do I access programs/services?
3. Are you running groups during Covid-19?
4. How and where do I get a food hamper?
5. Is there affordable housing in Cochrane?
6. Where do I find the Town Program & Activity Guide?
7. How do I find out about Cochrane’s On-Demand Local Transit system? (COLT)
8. What is the volunteer Income Tax Program?
9. I am new to Cochrane, where do I look to see what Cochrane has to offer?

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1. When is my invoice due?
2. What if I have cash flow problems?
3. Why am I getting an ambulance invoice?
4. How do I pay my Town of Cochrane ambulance invoice?
5. How do I pay my Alberta Health Services ambulance invoice?
6. What if I have private medical insurance?
7. I have Alberta Blue Cross - What do I do and how long will it take?

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1. How do I schedule a station tour?
2. Is there a fire ban?
3. How do I dispose of household toxic waste?
4. Can I get a home fire inspection?
5. Do you fill my fire extinguisher?
6. Am I allowed to have a fire pit?

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1. What are the Jumpingpound Creek and Bow River FREC projects?
2. Why is this project necessary?
3. When will construction take place?
4. Will there be any disturbance to traffic routes?
5. Will there be alternative pedestrian trails?
6. During pathway closures, signage and clearly marked pedestrian detours will be available.
7. What environmental considerations and protections are being put in place?
8. Will my taxes go up because of this project?
9. Which neighborhoods will be affected by this construction? How will they be notified?
10. How will the construction company minimize disturbance to residential areas?
11. Will we receive updates of the construction progress?
12. Who can we reach out to regarding construction concerns?
13. How/when will this affect pond access and recreational activities?

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1. Why are we doing this now?
2. What is included in the project scope?
3. What can residents anticipate while the work is taking place?
4. When will this work take place?
5. When complete, what will the project include?
6. Who can you contact if you have questions or concerns?

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1. What is the Hwy 1A improvement project?
2. When does construction start?
3. How will traffic be re-routed while construction is taking place?
4. Does the project include additional options for pedestrian traffic?
5. How much will the project cost?
6. Since the Town is paying for this project, will my taxes go up?
7. Why is the Town paying for improvements to a provincial highway?
8. Who approved the project?
9. Why isn’t the Town taking over the Hwy 1A/22 interchange project too?
10. Are homes being expropriated for this work?
11. Will the speed limit on Hwy 1A change once the work is complete?
12. Will the speed limit change?

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1. How do I apply for a job?
2. When will I hear about my application?
3. Will I get an email confirming that you got my resume?
4. What is unique about working for the Town of Cochrane?

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1. What is the Land Use Bylaw?
2. When was the Land Use Bylaw updated?
3. What changes were made to the Land Use Bylaw?
4. How does the Land Use Bylaw impact me?
5. Can I suggest changes to the Land Use Bylaw?

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1. What is the Land Use Bylaw?
2. Why is the LUB being updated?
3. What is changing in the Land Use Bylaw?
4. Will the Land Use Bylaw Review project impact my property?
5. Was the community consulted?
6. Can I still provide feedback?

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1. Why is testing taking place?
2. How will I know if I’m selected?
3. Is our drinking water safe?
4. How does lead get into tap water?
5. Does it matter when my house was built?
6. What steps can I take to mitigate lead in drinking water?

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1. Can I come to a Town Council meeting?
2. Can I present something at a Council meeting?
3. How do I get in touch with a Council member?
4. How can I volunteer for a Council committee?
5. How can I make a FOIP request?

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1. How do I contact a Town department?
2. Where can I find the answers to my frequently asked questions?

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1. Why do multi-unit complexes need to have an organics program?
2. My multi-unit property pays a fee for recycling/organics already to the Town of Cochrane, the Eco Centre Fee, what is this?
3. When is my Waste, Recycling and Organics Plan due?
4. When do we need to have an organics program in place?
5. Do I need to submit my Waste, Recycling and Organics Plan again in the future?
6. What materials must be included in the organics program?
7. Does this program apply to my small apartment building?
8. Won’t adding organics to my current collection service cost more?
9. What if there isn’t enough room for organics containers?
10. Where can I get printed material?
11. I want to provide in-unit bins for residents. How can I minimize costs?
12. How do I plan the program roll out?
13. How do I follow up with residents who missed the roll out?
14. What if my residents don’t want to participate in the program?
15. What if I decide to make property alterations?

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1. What is the difference between Community Peace Officers and RCMP?
2. Can a Community Peace Officer write speeding tickets?
3. What is the speed limit in town?
4. What is a traffic control device?
5. Can I park a vehicle in the back alley?
6. Are vehicles allowed to idle?
7. Where can I pay a ticket?
8. Can I park my recreation vehicle / motor home / utility trailer on my driveway?
9. How long can a trailer be parked in one spot on the street?
10. Can I wash my vehicle on my driveway or road?
11. How soon after a snowfall do I have to shovel my sidewalk?
12. Do I need to maintain the boulevard that borders my property?
13. Does the Town have a Noise Bylaw?
14. Can I have a clothesline in my yard?

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1. Why does the app ask me to sign in? Do I really need to create an account?
2. How do I get Town notifications?

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1. Who maintains parks and roads in new areas?
2. Where can I find what's planned for my neighbourhood?
3. How does the Town decide where pathways are built?
4. Can I give feedback on Town plans?

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1. What type of bags am I allowed to put in the organics cart?
2. What happens to my organics after they’re collected?
3. What organic material is accepted?
4. What kind of bags should I use for pet waste?
5. What’s the easiest way to get food scraps from my kitchen to my green bin?
6. What's the best way to use my kitchen catcher?
7. Can I use a bag in my kitchen catcher?
8. What if my kitchen catcher starts to smell?
9. Got any tips for using my green cart?
10. What if my green cart starts to smell?
11. Is there any material NOT accepted in my green cart?
12. I already use a backyard composter. Can I still use it?
13. Can I dispose of my organic waste in my in-sink garbage disposal instead of using the cart?

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1. Are there any public washrooms in town?
2. Are there any outdoor skating rinks in Cochrane?
3. How do I book a sports field?
4. Can I have an event in a Town park?
5. Can I have a bench or picnic table dedicated to a loved one?
6. Can I garden or mow the greenspace next to my home?
7. Can I use a Town park any time of day?
8. What if I need access to my property through a park or a pathway?
9. Is there any fishing in Cochrane?
10. I am doing some landscaping, who do I call to flag utility lines on my property?
11. Can I skate on a stormwater facility?

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1. When do I need a permit?
2. What are the benefits of obtaining a permit?
3. What type of work requires a permit?
4. Do I need a permit to build a fence?
5. Can homeowners take out electrical, plumbing or gas permits?
6. Do I need a permit to re-roof my house?

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1. What is a Record Check?
2. Do I need both a VSC and a CRC?
3. Why can’t I just get a VSC?
4. I’m under 18 years old, can I get a Record Check?
5. How long does it take to process a Record Check?
6. Why do I have to provide a letter?
7. How long is my Record Check good for?
8. Why do some people have to pay for their checks and others don’t?
9. What information is released on a Record Check?
10. I have a record and receive a “Possible Match” result every time I apply. Is there a way to avoid having to pay for fingerprinting again?
11. I am a Canadian Citizen but I am not in Canada and I require a Record Check. What do I do?
12. Can I apply for a Record Check for someone else?
13. Is a Record Check Result an affirmation of good character?
14. I received a Record Suspension (Pardon), will that show up on my Results?
15. Is a CRC the same thing as a Police Information Check?
16. I don’t live in Cochrane, can I still get my Record Check done through the RCMP?
17. I live in Redwood Meadows and need a Record Check
18. What is a Child Intervention Check?

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1. When do the Cochrane Program and Activity Guides come out?
2. When can I register for programs?
3. Do I need a waiver for every program?
4. Can I show my work at a ClubHouse Art walk?
5. Has there been a change to Town recreation programs?
6. Does the Town do Christmas Light Up?
7. How do I apply for Arts Endowment Funding?
8. Can I sell food or other goods at a Town event?
9. How can I show my artwork at the Cochrane RancheHouse?
10. How can I find out more about the Mural Mosaic at the Cochrane RancheHouse?

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1. Who is responsible for procurement/purchasing at the Town of Cochrane?
2. Why does it feel like there so many rules for procurement?
3. How does the Town of Cochrane keep proposal bidding fair?
4. What happens if a vendor feels the bidding/decision process was unfair?
5. What are some of the common reasons a bid is rejected?
6. What information is typically included in a Town Request for Proposal (RFP)?
7. How are bids evaluated?
8. How are submissions evaluated to ensure fairness?

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1. Who do I contact if Highway 1A or Highway 22 requires maintenance?
2. When does the Town clear the streets?
3. Are all residential streets maintained in the winter?
4. Why did the snowplow leave a ridge of snow along the front of my driveway?
5. Why do plows throw snow on my sidewalk?
6. Why don't they plow the snow all the way back to the curb so that I have more room to park?
7. Why did the snowplow push all the snow around my parked vehicle?
8. Why can't the plows push the snow to the other side of the street where there is no sidewalk?
9. Does the Town have a bylaw requiring sidewalk snow removal?
10. Why is the street sweeper operating during the winter?
11. Where do I put the snow?
12. Do you clear the snow off town pathways?
13. How can I help?
14. I would like to make a suggestion; who can I send it to?
15. Help! My street appears flooded!
16. What do stormwater facilities do?
17. Is it possible to get a disabled parking spot on the street in front of my house?

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1. How do I update my mailing address?
2. Why does my assessment say "improved?"
3. Why did I receive a tax bill or assessment notice when I sold the property?
4. How do I update my school support declaration?
5. How can I get another copy of my tax bill or assessment notice?
6. How do I view historical assessment values for my property?
7. How and where can I pay my taxes?
8. How are property assessments and taxes related?
9. When are taxes due?
10. What affects my tax bill?
11. What do my taxes pay for?
12. Why do I pay school taxes when I don't have children going to school?
13. Is there a penalty if I miss the property tax due date?
14. What if there’s a revenue surplus? Will my taxes go down?
15. Can I pay my tax bill via a credit card?
16. What if I'm paying property taxes as part of my mortgage?
17. How can I find the amount I paid in property tax last year?

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1. Can I attend a Council meeting?
2. Who is my Council member?
3. How do I get in touch with a Council member?
4. How can I volunteer for a committee?
5. Can I present something at a Council meeting?

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1. Who is required to pay a utility bill?
2. Do we need a water meter?
3. How is my utility bill calculated?
4. How often do I receive a utility bill?
5. Can I receive my utility bill by email?
6. What services are we paying for on the monthly utility bill?
7. Why is there an Eco Centre fee on my utility bill?

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1. My cart wasn't collected. What do I do?
2. What time do I need to put out my carts for collection?
3. When is my waste, recycling and organics collection day?
4. What if my regularly scheduled collection day falls on a statutory holiday?
5. When I move, do I take my carts with me?
6. I just moved into a newly built home and there are no carts, how do I get them delivered?
7. Where do I store my carts?
8. What if my cart goes missing?
9. Why is there a limit on curbside residential waste collection?
10. What if I have more waste than what fits in the waste cart?
11. Why do I have to bag my waste?
12. I had set my cart out for collection and the birds have scattered it all over, what should I do?
13. What items cannot be put in the waste cart?
14. Coffee cups. Where do I put them?
15. What if I have more recycling than fits in the recycling cart?
16. I have appliances to dispose of, where can I take them?
17. Where is the bottle depot located?
18. What fees are associated with curbside collection services in Cochrane?

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1. What goes in the black cart?
2. How do I use my cart?
3. What if I missed collection?
4. What if I have excess waste?

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1. What goes in the blue cart?
2. How do I prepare my recycling?
3. How do I use my cart?
4. What if I missed collection?

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1. What goes in the green cart?

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1. Where does our water come from?
2. Is our water soft or hard?
3. Does the Town add fluoride to our drinking water?
4. Why is my water cloudy?
5. Why does my water pressure fluctuate?
6. How much water do we use here?
7. What water conservation measures does Cochrane have in place?

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1. What is a water service?
2. What causes a service leak?
3. What are the responsibilities of a homeowner and the Town with regards to a water service?
4. What do I do if I suspect I have a leak on my property?
5. How does the Town check for leaks?
6. What happens if a leak is discovered in my water service?