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Animal Services

1. What should I do if my pet is lost?: First of all, don't panic! There are many things you can do. Double-check with members of your household to ensure that no one has your pet, or knows where your pet is. Do a thorough search of your home: if you have lost a cat or small dog, look carefully through closets and hampers, behind furniture and any other small space your pet could be hiding in.
Enlist the help of friends and family to search the neighbourhood. Ask them to carry cell phones so they can contact you when they find your pet. Contact neighbours, local vet clinics and other animal shelters to ask if they have seen your pet. To find out if your pet is at the animal shelter, call 403-851-2532 to arrange an appointment to view impounded animals. Place a lost pet report on Petlynx. If necessary, make posters with your pet’s picture to put up around your neighbourhood.

2. I have lost my pet, but I don’t live in Cochrane, who can I contact?

Depending on where you live, you must contact the County or Municipal District in which you reside. You can also contact the Cochrane and Area Humane Society at 403-932-2072 to see if your pet has been brought in. If you have internet access, you can create a lost report for your animal at Petlynx.

Contact Numbers:

Rocky View County: 403-230-1401
MD of Bighorn: 403-233-7678
MD of Foothills: 403-652-2341

3. When does my dog require a licence?: All dogs that reside within the Town of Cochrane must be licensed with the Town. The owner of an animal shall obtain a licence for such animal on the first day on which the Town Office is open for business after the dog becomes three months of age.

4. How much does a dog licence cost?: Dog licences for a spayed or neutered dog cost $35. The cost for an unaltered dog is $70. The fine for an unlicensed dog is $150. For more details, visit the licences and fees section online.

5. Does my cat need to be licenced within the Town of Cochrane?: Yes, all cats over three months old must have a current Town of Cochrane licence. Licences can be purchased at the Cochrane RancheHouse at 101 RancheHouse Road, Cochrane (cash, debit, VISA and MasterCard) or by phone at 403-851-2500 (VISA and MasterCard). Cat licences can also be purchased online once you fill out a registration form.

6. Why does my cat need a licence?

All cats over three months old must have a current Town of Cochrane licence. One of the most important things you can do to keep your cat healthy is to prevent it from roaming at-large.

Even if your cat is already tattooed or microchipped, a Town licence is an essential form of traceable identification. An annual licence renewal gives owners an opportunity to update contact information, making sure their cat can be returned safely should they become lost.

7. What if my cat never goes outside?: Even the best cared for cats sometimes make a break for the great outdoors. Municipal Enforcement sees numerous indoor cats each year that took advantage of a door or window that was accidentally left open. As a responsible pet owner, you can protect your cat by licensing it and providing permanent identification such as a tattoo or microchip. For information on tattoos and microchips contact your veterinarian.

8. How much does a cat licence cost?: Cat licences for a spayed or neutered cat cost $15. The cost for an unaltered cat is $40. For more details, visit the licences and fees section online.

9. What does an animal licence pay for?: Animal licence payments are used to:
- Reunite lost cats and dogs with their owners
- Shelter and feed lost cats and dogs
- Deliver public education programs
- Help neighbours resolve their animal-related conflicts
- Provide emergency care to cats and dogs for injured animals
- Waste bag dispenser program on our pathway systems
- Online animal search
- Free trip home with active license

10. How can I purchase a licence for my dog or cat?: Dog and cat licences can be purchased on our website: just fill out the form online or visit our office at The Station (306 Railway St W) or Cochrane RancheHouse (101 RancheHouse Road). Once the application has been processed we will mail you the tag and the payment information. Please refer to the back of your renewal notice for payment methods. If you wish to pay by phone please call 403-851-2500 and ask to be transferred to animal licensing.

11. If I move does my information automatically change?: No, if you move your information does not update for your dog or cat licence. To ensure proper return of your dog or cat, it is your responsibility to keep all your information up-to-date. Update Information form

12. If my dog or cat is no longer in my care or deceased, do I have to let anyone know?: Yes, if your animal is no longer in your care or deceased please update your information with the Town of Cochrane. To update your information please contact us at animal.licenses@cochrane.ca or use the Update Information Form

13. What happens if Animal Services picks up my pet?: Animal Services officers impound pets found running at large. If the animal is wearing identification, officers will attempt to take him or her home. If the animal does not have a current licence, or the owner information in our system is not up-to-date, or if there is no one over 18 years of age at home to accept the animal, he or she will be taken to the animal shelter.
Upon your pet's arrival at the shelter, Animal Services will check for a tattoo, microchip and overall health. If the animal has a tattoo or other identification, and the name and address of the owner are known, he or she is held for 10 days, during which time every effort is made to contact the owners. Animals that are not picked up within 10 days are turned over to the Cochrane and Area Humane Society.

14. Does Cochrane have a dog off-leash area?

Actually, the Town of Cochrane has four dog off-leash areas (see the map):

South end of River Avenue
The pathway is paved and there is access to the river, where dogs can swim.
Under the Hwy 22 bridge
Park in boat launch parking accessible from Griffin Rd east of Highway 22. Dogs must be leashed until in the dog off-leash area. This area is a large space that is excellent for playing fetch.
West side of Hwy 22 between Quigley Dr and West Rock Rd
South of West Rock Rd along Hwy 22
Puppy and small dogs only.

No matter which park you use, dogs are required to be under control of the owner while in an off-leash area. Dog poop bag dispensers and garbage cans are located at all parks.

15. What are my responsibilities when I am out with my dog?

When you are out in the community, your dog must be on leash at all times. At an off-leash park, make sure that your dog is under your control at all times. This means that he must be able to respond to voice, sound or visual signs and be in your sight at all times.

Always pick up after your dog; this helps prevent the spread of disease from dog-to-dog and dog-to-human. If you forget a bag, look for one of the poop bag dispensers near Town pathways.

Pets left in cars must have sufficient ventilation, but not a way to reach people who walk by the car. Keep in mind that on a hot day, a dog can suffer heat stroke in 10 minutes. It is wisest not to leave your dog in the car on summer days.

Dogs in the back of pick-up trucks must be secured at all times.

16. All dogs bark, why can’t my dog bark?: This is not a change to the current Animal Bylaw. Barking is a natural canine behaviour. It is unrealistic to think you can train your dog to stop barking altogether. However, you, your neighbors and your dog will all be much happier if the barking is kept under control. The dog owner must ensure that the barking does not become a nuisance to others. Proper training, supervision and adequate exercise and stimulation will help prevent problem barking.

17. What should I do if I get a dog bite?

If you (or someone you know) have been bitten by a dog, get medical attention. Also, call Animal Services at 403-851-2532 to report the incident. Be prepared to provide as much of the following information as possible:

Your name, address, home and business numbers
The current location of the dog that bit you
Names and phone numbers of witnesses of the incident and brief details
The time, date and location of the incident
The breed, size and colour of the dog
Collars, markings or any identifying features of the dog
Who the owner is and where the dog lives

18. Why aren't cats allowed outside?: Cats are allowed outside but must remain on their owner’s property at all times. Cats that roam can easily become lost. Indoor cats live longer, healthier lives because they are safe from vehicles, animal cruelty, dogs and wildlife. Keeping them indoors prevents the spread of feline leukemia and parasites that can lead to expensive vet bills. Keeping cats on the owner’s property reduces neighbourhood disputes about the cat being at large, defecation and damage to other animals.

19. What should I do if my neighbour's cat is being a nuisance?: Cat owners must keep cats on their own property. If a neighbour’s cat is being a nuisance in your yard, and you know where he lives, we suggest discussing the situation with the cat’s owner. If your discussion is unsuccessful, or you are not comfortable talking to your neighbour, you can register a complaint with Animal Services by calling 403-851-2532.

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Asbestos Cement Water Pipes

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1. Does Cochrane have asbestos-cement (A-C) water pipe?

According to our records, Cochrane has 7.818kms of in-service AC (asbestos-cement) piping intermittently installed in areas constructed between 1969-2000.

The majority of the water system is plastic/polyvinyl chloride (PVC).

2. Do we test for asbestos in the water system?

No. There is no maximum allowable concentration (MAC) for asbestos in drinking water according to Health Canada.

Cochrane Operations continues to follow all water safety & testing recommendations established by Health Canada. Staff work around the clock to make sure Cochrane’s water tastes delicious and exceeds provincial requirements for safety. If regulations set by Health Canada should change in any capacity, Cochrane is prepared to adjust to continue in compliance with set standards.

3. Will you be replacing (A-C) pipes in Cochrane?

The removal of A-C pipes from local water networks in Canada is not mandated by any regulations. Since this material is no longer manufactured, A-C pipe is removed and replaced as required through annual asset management and maintenance of aging infrastructure.

Cochrane continues to monitor Health Canada guidelines for A-C piping and will adapt our operations to accommodate any changes.

4. Are there adverse health effects from asbestos in drinking water?

Health Canada and the World Health Organization have concluded that there is no consistent, convincing evidence that asbestos ingested through water is harmful to your health. If you drink water containing asbestos fibres, you eliminate the fibres, mostly through feces. For this reason, Health Canada has not established drinking water guidelines for asbestos.¹

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Assessment

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1. Why did I receive an Assessment Notice for a property I sold?: You may receive the Assessment Notice because at the time the Assessment Notices were printed the Town had not yet received the Certificate of Title with the new owner’s information. Our records are updated twice a month with ownership changes received from the Calgary Land Titles Office.

2. How do I view historical assessment values for my property?

Sign into your eServices account and you will be able to view historical assessment values under the assessment tab.

3. Why didn't I receive an Assessment Notice for a property I purchased?

You may not have received the Assessment Notice if you recently purchased your property because at the time the Assessment Notices were printed the Town had not yet received the Certificate of Title with your new information. Our records are updated twice a month with ownership changes received from the Calgary Land Titles Office. You may view your assessment value at Property Search

4. Why does my assessment say “improved”?: An Assessment Notice that has “Improved” identifies that the land has a building and that it is not vacant. Improved does not mean a change has occurred it only reflects that a structure of some type exists on the land.

5. How can I get another copy of my assessment notice or tax bill?

You may request a copy from the Tax Department.

Visit eServices and sign into your account to view and print off account details (assessment values, tax levy, tax payments, etc).

6. How do I update my mailing address?: Complete the Change of Address Form and contact the Calgary Land Titles Office at 403-297-6511 to update your Certificate of Title.

7. How do I update my school support declaration?: Contact the Tax Department with your update.

8. Will my taxes increase if my property assessment increases?: An increase in your property assessment does not mean your property taxes will increase by the same amount. Your Assessment indicates the estimated value of your property and is used to determine your share of the property taxes. Tax Rates are determined by Town Council in May.

9. Why do I receive my assessment notice before my property tax bill?: Assessment notices are mailed in advance of the property tax bill to allow property owners the opportunity to review the assessed value and ensure it is reasonable prior to the tax bill being sent out in May.

10. How is Market Value Determined?: The real estate market sets the value of your property. Our Assessors measure that market utilizing mass appraisal techniques, which determine property values by grouping similar properties as of a specific date. Market value assessments may vary depending on geographic location, building style and size of property. All assessments are prepared in accordance with the Municipal Government Act and the requirements of the Matters Relating to Assessment and Taxation Regulation.

11. Is GST included in the assessment of my home?: Yes, GST is a cost incurred by a purchaser as part of the value paid. This amount should be reported to the Land Titles office. GST is typically recovered in the resale of the home, so no adjustments are made to the market value.

12. How do I know my value is reasonable?: We use a comparison of property characteristics to similar sale properties within your community. It is important to remember that the assessed value date is of July 1 of the previous year.

13. How do renovations or additions affect my assessment?: Your assessment is based on its physical condition as of December 31 of the year previous to the current taxation year. Any significant changes to your home will likely increase its market value and therefore, increase your assessment.

14. Why do I pay school taxes when I don't have children going to school?: Provincial legislation specifies that the funds for schools are to be collected by municipalities. The province and separate school boards requisition revenue they require from the Town and the total levy is distributed among taxpayers through their property tax bills. The Education Portion collected by the town on behalf of the provincial government is approximately 34% of your Property Tax Bill. People who do not own property contribute indirectly through their rental or lease payments. If you have any questions regarding school taxes, please contact Alberta Education directly at 1-780-422-7125 or toll free by dialing 403-310-0000, then enter 780-422-7125.

15. How and where can I pay my taxes?

You can pay your property tax bill at the Town office with cash, money order, personal cheque, bank draft or debit card (include the remittance portion of the notice), or through your bank’s telephone or internet banking (CREDIT CARDS & INTERAC E-TRANSFERS ARE NOT ACCEPTED).

In Person Visit the Town administration office at the Cochrane RancheHouse, 101 RancheHouse Road, between 8:30am and 4:30pm, Monday to Friday.

In person after office hours Drop your money order, cheque or bank draft in the drop boxes outside of the West entrance of the Ranchehouse or FCSS; remember to include the remittance portion of your notice. Do not drop off cash.
- Cochrane RancheHouse
  101 RancheHouse Rd
- FCSS
  209 Second Ave W
Mail (include your payment and the remittance portion of your notice)
Town of Cochrane, 101 RancheHouse Road Cochrane AB T4C 2K8

At your bank or credit union
Set up the Town as a bill payee through your regular bill payment system; your roll number is your account number. Allow three business days before the penalty date to ensure payments are processed on time. Please retain all documentation.
TIPP Register for the Tax Installment Payment Plan (TIPP) to pay your property taxes in equal monthly installments instead of a single annual payment and to avoid penalties.

Check our taxation page if you have any further questions.

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Block Party Trailer

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1. What is the cost of using the Block Party Trailer?: We are pleased to offer the Community Block Party Trailer free of charge.

2. Do I need to provide propane?: Yes, due to safety during transportation, you will need to supply your own propane.

3. Where and when do I pick up the Block Party Trailer keys?: Keys for the Block Party Trailer are provided upon successful completion of all required paperwork (booking and event application). Arrangements for pick-up and return will be coordinated no more than two days in advance of the booking and can be picked-up at the FCSS offce. (#1, 209 Second Ave W.)

4. Does my vehicle insurance cover the trailer while in transport?: Regulations state that when transporting a trailer, the liability coverage on the towing vehicle automatically extends to the towed vehicle. This is the case as long as the towing vehicle is insured according to provincial minimums (third party liability or commonly referred to as PLPD).

5. Can I close a road or street for my Block Party?: Yes, but an event permit must be approved by our Community Event Administrator prior to the event.

Community Event Planning | Cochrane, AB - Official Website

6. What is required to book/use the Block Party Trailer?: Drivers license, proof of insurance, and $50 refundable deposit.

7. What are the requirements for towing the Block Party Trailer?

Tow Vehicle Requirements:

Tow vehicle must have a minimum trailer towing capacity from the manufacturer of 7,000lbs.
Tow vehicle must be equipped with a functioning trailer brake controller. Controller must be adjusted properly after connecting to trailer.
Check trailer emergency “breakaway” switch.
Tow vehicle must have a hitch receiver rated for a minimum of 7,000lbs. The hitch receiver must be able to accommodate safety chains. Owner to check for security and condition prior to pick up.
Tow vehicle must have a 2 5/16” ball hitch rated for a minimum of 7,000lbs. Owner to check for security and condition prior to pick up.
Trailer safety chains must be connected to tow vehicle hitch receiver before towing. Chains must be crossed.
Tow vehicle must have a 7-pin round trailer electrical receptacle to accommodate trailer braking and lighting. All lights must be tested before departure.
Tow vehicle must be equipped with extendable trailer tow mirrors and must be adjusted before departure.
Ensure Trailer tires are properly inflated, and lug nuts are secure.
Ensure all Trailer doors are secured and locked before departure.
When backing the Trailer up a ground guide must be used.
Trailer doors must be locked with supplied locks when not in use.
Trailer hitch lock must be used on Trailer hitch when unattached from the tow vehicle. Trailers cannot be left on street without being attached to a vehicle (Cochrane Traffic Bylaw No.02/2005 Section 12. Parking Restrictions and Prohibitions 12.11 No person shall park any trailer (whether designed for occupancy or for the carrying of goods and equipment), upon any road/highway unless said trailer is fully attached to a vehicle by which it may be safely and lawfully drawn along a road/highway.
The Trailer will not be towed outside of the municipal boundaries of the Town of Cochrane.

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Business Licences

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1. Do I really need a business licence?: Yes, anyone who carries on business within town limits is required to have a business licence.

2. Why do I need a Business Licence?: The Government of Alberta, through the Municipal Government Act, provides municipalities with the authority to establish a system of licensing for businesses, business activities and persons engaged in business. Business licensing bylaws are enacted to protect public health and safety, and a Business Licence serves as a confirmation that a business complies with local laws and regulations.

3. What does a business licence pay for?: Business licence fees support a wide variety of Economic Development programs: Business Attraction and Retention Program (including the Business Visitation Program and Online Business Directory), a variety of employer training programs and the Visitor Information Centre.

4. How much does a business licence cost?: Business licence fees vary depending on location, type of business and length of term. More details can be found on the fee schedule page online.

5. How long are business licences good for?: We have three-month and six-month term licences, as well as annual licences good for one calendar year.

6. What do I need to get a business licence?: Depending on the type of business and your location, you may also need a municipal development permit or other municipal, provincial and federal authorizations. Follow the steps in BizPaL for a complete list.

7. I want to open a home-based business, what is the process?: You first need to apply for a home-based business development permit, which usually takes about three weeks. Once the development permit (DP) has been approved and issued, we can then issue a business licence for you to do business. View more information in the business centre.

8. How can I pay for my business licence?: There are several different ways to make payment for your Business Licence Renewal: • Credit card by eServices (Invoice number required) • Mail (please make cheques out to "Town of Cochrane") • Credit card by phone- 403-851-2573 • In person (cash, cheque, debit or credit card) • Cheque drop off at Family and Community Support Services at Second Ave W, East Side Entrance.

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Civil Land Development

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1. What is a trap low?

Water accumulating on your street may be a result of a trap low

Some homes in Town are located near a trap low, an area in the street designed for surface storage during a rain event. For homes near trap lows, rainwater may accumulate on the road nearby, up to and sometimes including the driveway and a portion of the lawn. This is normal for areas with a trap low. The water should completely drain within 24 hours once the rain stops.

If water has accumulated on the road near your house, on your driveway or front lawn, you may be located near a trap low. If rainwater accumulation has not drained 24 hours after the rain stops, please contact Town of Cochrane Operations at 403-851-2590. (Information about the trap low may be on your property title.)

What is a trap low?

Trap lows are used in many neighbourhoods in Cochrane to slow the flow of water into stormwater facilities. We control the flow into stormwater facilities to reduce erosion and allow sediment to settle before the water flows into the Bow River. Alberta Environment requires the Town to control the flow of stormwater into the river to protect the overall environment.

In streets with trap lows instead of traditional storm drains, it may appear that the street is flooding. It is not. Trap lows are designed to hold the water on the street; properties on streets with trap lows are graded to keep the water from foundations.

Why the Town has trap lows

The Town began requiring trap lows instead of traditional storm drains in neighbourhoods built after 1998.

Because trap lows control the rate of release into the storm water system, it is easier to ensure the pipes will not become pressurized from upstream flows and cause potential issues downstream. If the flows are not controlled, downstream impacts could cause manhole covers to lift off, posing a serious safety concern. The stormwater facilities would also discharge the stormwater into the waterways at a rate that could cause erosion.

Is any action required?

In general, no action is required by homeowners who live near trap lows. If rainwater accumulation is not drained 24 hours after the rain stops, please contact Town of Cochrane Operations at 403-851-2590.

2. What is a swale?

Swales are concrete or grass channels used to catch and direct surface runoff. If you have a swale on your property, it is your responsibility to ensure it remains clear and free of debris to allow water to drain freely.

Love your swale

Show your swale a little love and it will help water drain away from your home, your neighbours’ homes and all the way to the storm sewer:

check your swales every week or two
clear out snow, ice, leaves and other debris
don’t direct downspouts into swales

If you have questions about the swale on your property, please contact us:
Email

3. Can I build a retaining wall on my property?

Yes, you may be able to, but please note:

You must maintain the approved grading and drainage of the lot.
You may not alter the grading of the lot in a manner that allows surface drainage onto a neighbouring property.
You must maintain positive drainage away from the dwelling.

It is the responsibility of the property owner to ensure that the wall or structure is entirely located outside of any utility right-of-ways or easements that may be registered on the property.

If the retaining structure is greater than 1.2m high, an engineering design and building permit are required. A retaining wall that supports a structure or poses a risk to public safety follows the same requirements. Please note: the height of the structure is measured as the vertical distance between the ground levels on each side of the wall.

The design of the wall must be completed by a professional structural and/or geotechnical engineer and submitted with a building permit application to the Town of Cochrane for approval prior to the start of construction.

4. What is a lot grading certificate?

A lot grading certificate is confirmation that a building lot conforms to Town of Cochrane design grade specifications.

Upon completion of house construction the home builder is required to grade the lot as per the approved building grade plan design grades (these grades would have been approved at the subdivision stage).

How to get a lot grading certificate:

After the home is built and lot is graded, the home builder must engage a certified surveyor to survey the lot to verify that the grades match the design grades or are within the allowable tolerances (please refer to the surface drainage bylaw for acceptable tolerances)
Once the survey is complete, the home builder submits an original copy of the Final Lot Grading certificate (signed and sealed by a Certified Land Surveyor or a Professional Engineer) certifying the grades are within tolerance. Generally, the builder also supplies a copy of the survey to the home owner around the same time.
Once the lot grading certificate is received, the home owner may landscape their property
Note: HOME OWNERS MAY NOT LANDSCAPE UNTIL A LOT GRADING CERTIFICATE IS RECEIVED
Future changes to grades must conform to Town of Cochrane bylaws
Property Line Grades cannot be altered under any circumstance

5. When is the Town responsible for infrastructure?: The developer of a new subdivision installs the infrastructure necessary to service the area: water mains, hydrants, sanitary and storm sewer infrastructure, roads, sidewalks, pathways, park areas, storm ponds, lift and booster stations, reservoirs, sound attenuation walls, drainage swales and so on. Once these have been installed, Town of Cochrane Civil Land Development signs a Construction Completion Certificate (CCC), accepting that they have been completed in accordance with the proposed design. A signed CCC is the beginning of a maintenance period where the developer is still responsible for any work or maintenance associated with the infrastructure. The maintenance period can be one to three years, depending on the utility. When the maintenance period expires, the Town performs a final inspection. If the infrastructure is in acceptable condition, a Final Acceptance Certificate (FAC) is issued to the developer, relieving the developer of all maintenance obligations. Once an FAC is issued, the Town accepts ownership.

6. Where can I get a Safety Codes permit application?: Visit Permits and Inspections for application forms and explanation of the process.

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COCHRANE CONNECT CARD

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1. HOW DO I APPLY FOR THE PROGRAM?

Call to book an appointment with a Resource Worker who can help get you started.

If you have children aged 0-18, call Cochrane and Area Family Resource Network (FRN) at 403-851-2265.
127 First Avenue W, Cochrane, AB
www.cochrane.ca/FRN

If you are an individual, family with children 18+, older adult or rural resident call Cochrane Family & Community Support Services (FCSS) at 403-851-2250.
209 Second Avenue W, Cochrane, AB
www.cochrane.ca/FCSS

2. AM I ELIGIBLE? WHAT ARE THE REQUIREMENTS?

Eligibility is based on your income. Once you have an appointment booked with a FCSS/FRN designated resources worker, you will be asked to provide the following to determine your eligibility.

Financial information (all adults in the household will need to provide)
- Canada Revenue Notice of Assessment (with line 150), OR
- AB Works, EI or AISH confirmation (Income support)
Proof of Address (Town of Cochrane or surrounding area)
- Mortgage or lease agreement, OR
- Current bill (showing name & address, dated within 3 months)

3. HOW ARE DISCOUNTS DETERMINED?: Partnering businesses set their own discount based on what they can provide. Your income determines whether you are eligible for Level 1 or Level 2.

4. WHAT SERVICES/SUPPORTS CAN I ACCESS WITH LEVEL 1?

There are lots of discounts and offerings provided to all Level 1 Connect Card Holders. See the following list highlighting them all:

COCHRANE SERVICES	DETAILS	DISCOUNT
Cochrane's Local On-Demand Transit System (COLT)	Off books of 10 tickets or monthly passes	25%
Cochrane FCSS & FRN - Volunteer Income Tax Program	Different eligibility. Find out if you qualify: 403-851-2250	Free

* Discounts/offers are subject to change
* Cannot be used in combination with other subsidies or discounts

PARTNER PROGRAMS

PARTNER BUSINESSES	DETAILS	DISCOUNT
Anything Grows	Off any in-store offering	10%
Bar Jo Ranch (2 day, weekend horse camps)	Two-day, weekend horse camps	25%
Cochrane Garage	Excludes oil changes *Cochrane Garage reserves the right to verify the Connect Card participants match with the vehicle's registered owner	25% off labour 10% off parts
Cochrane Integrated Arts Society	Off any program offering	50%
Cochrane Minor Basketball Association	Applies to registration fees only	50%
Cochrane Minor Hockey Association	N/A - Can use Jumpstart, Kidsport and/or Lindsay's Kids - Lindsay Kimmett Memorial Foundation - visit Sport & Activities Subsidies	N/A
Cochrane Movie House	Admitted for lowest daily price	Admission
Cochrane Public Library	Membership costs	Free
Cochrane Rangers Soccer	Adult registration fees	25%
Global Pet Foods	Off any in-store offering	15%
Home Treasures		20%
LifeCraft Therapy	Use code CC30 when booking online	30%
My Mobile Dental Hygienist		25%
Roll (E-Scooter & E-Bikes)		50%
Shredz Shop	Summer camps only	100%
Snap Dance Studios	Sessional classes	50%
Spray Lake Sawmills Family Sports Centre	Membership only	50%
Two Pharmacy and Natural Market	Excludes prescriptions and sale priced items	10%

* Discounts/offers are subject to change
* Cannot be used in combination with other subsidies or discounts
* GST is not included

5. WHAT SERVICES/SUPPORTS CAN I ACCESS WITH LEVEL 2?

There are lots of discounts and offerings provided to all Level 2 Connect Card Holders. See the following list highlighting them all:

PARTNER BUSINESSES	DETAILS	DISCOUNT
Anything Grows	Off any in-store offering	10%
Bar Jo Ranch (2 day, weekend horse camps)	Two-day, weekend horse camps	25%
Cochrane Garage	Excludes oil changes *Cochrane Garage reserves the right to verify the Connect Card participants match with the vehicle's registered owner	25% off labour 10% off parts
Cochrane Integrated Arts Society	Off any program offering	25%
Cochrane Minor Basketball Association	Applies to registration fees only	50%
Cochrane Minor Hockey Association	Applies to registration fees	$100 off
Cochrane Movie House	Admitted for lowest daily price	Admission
Cochrane Public Library	Membership costs	Free
Cochrane Rangers Soccer	Adult registration fees	25%
Global Pet Foods	Off any in-store offering	10%
Home Treasures		10%
LifeCraft Therapy	Use code CC20 when booking online	20%
My Mobile Dental Hygienist		25%
Roll (E-Scooter & E-Bikes)		50%
Shredz Shop	Summer camps only	50%
Snap Dance Studios	Sessional classes	50%
Spray Lake Sawmills Family Sports Centre	Membership only	25%
Two Pharmacy and Natural Market	Excludes prescriptions and sale priced items	10%

* Discounts/offers are subject to change
* Cannot be used in combination with other subsidies or discounts
* GST is not included

6. DO I NEED TO RE-APPLY EVERY YEAR?

Yes. You are required to re-apply to ensure you are still within the eligibility requirements. Lucky for you, it's easy to do!

To re-apply you must provide a Notice of Assessment from your previous year's tax return. (If you need assistance with tax preparation, you can inquire about the Volunteer Income Tax Program at FCSS. Residents who have low income and simple tax situations are eligible.)

7. HOW DO I RE-APPLY?: To re-apply you must provide a Notice of Assessment from your previous year's tax return. (If you need assistance with tax preparation, you can inquire about our Volunteer Tax Program. Residents who have low income and simple tax situations are eligible.)

8. WHAT BENEFIT DOES THIS PROGRAM ADD FOR LOCAL BUSINESSES?

HOW DOES IT BENEFIT YOUR BUSINESS?

The program offers more than just the opportunity to support your community, but also the chance to build strong, long-lasting relationships and have your business spotlighted as a Connect Card partner – helping you reach farther. It’s truly a mutually beneficial partnership.

DO GOOD FOR THE COMMUNITY

Be a part of something great! As a Cochrane and area business, you can support the community and help those who need an extra hand during tough and turbulent times. It’s a great opportunity to give back to the community, who has supported your local business, creating a more supportive and connected community.

GET THE RECOGNITION YOU DESERVE

Stand out as a community trailblazer. As a Connect Card partner, you will be a part of a recognized group of local businesses – putting your business on the map for more to see. By participating, you will enhance your businesses image by demonstrating your commitment to supporting to the community.

Through the Connect Card Program, you will receive recognition through program highlights, communications and marketing, including business profiles and spotlights and discount information targeted to existing and potential Connect Card users in Cochrane and surrounding areas.

You will also be given the opportunity to be a part of the Connect Card Sticker recognition program, giving you the opportunity to visibly demonstrate your acceptance of the Connect Card Program in your storefront and/or on your website.

BUILD NEW RELATIONSHIPS

Open your business to more! It’s a win-win situation. Yes, your business is helping those in need, but the program aims to be a mutually beneficial partnership by bringing new customers to you. By setting a discounted rate that works for your businesses, you can potentially draw in new customers who may not have been able to previously consider your business in the past.

The Cochrane Connect Card promotes and encourages users to keep it local, by supporting Cochrane and area businesses. Connecting residents to local businesses and businesses to the community.

9. I OWN A LOCAL BUSINSSES. HOW DO I GET INVOLVED?

You can get involved by applying to be a Connect Card partner and filling out this form and sending it to FCSS/FRN.

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Communications

Show All Answers

1. How can I get my business on one of the blue highway signs?: The blue highway signs are operated by the Alberta Transportation. Call 403-932-3383 for more information.

2. Can I put my organization's message on the Town's digital signs?: Yes, local non-profit and community organizations may request space on the digital signs to help promote programs and events. Communications staff layout, upload and schedule all digital sign content. Use the sign request form.

3. Will you put a link to my organization on the Town website?: We think it's important to connect people with local groups. Contact us with the details of your non-profit, service or other community group and we'll add your link in the appropriate place on our website (we reserve the right to remove any link if it becomes out-of-date, your organization changes from a non-profit, service or other community group, or if we have concerns about the content).

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COVID-19

Show All Answers

1. Do I have to wear a mask?

Effective March 1, 2022:

The provincial mask mandate is lifted in most settings. However, masking is still required in high-risk settings, including on public transit, at Alberta Health Services-operated and contracted facilities and all continuing care settings.

2. Is there a COVID-testing location in Cochrane?: Yes. Complete the online self-assessment and then follow the links to book an appointment.

3. Is there a place to get vaccinated in Cochrane?

Yes, the Cochrane RancheHouse is proud to participate as an Alberta Health Services COVID-19 vaccination centre and help support the provincial vaccination roll out.

Many local pharmacies are also offering the COVID-19 vaccine.

All booking is done through AHS.

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E-Scooter Pilot Project

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1. What is an e-scooter?: Electric scooters (e-scooters) are a motor vehicle that are capable of being propelled by muscular power but may be propelled by one or more electric motors. They have steering handlebars and consist of a footboard mount on two or three wheels.

2. How does it work?: Similar to car and bike sharing technology, shared e-scooters will be GPS-enabled and can be rented using a smartphone app. A shared e-scooter can be parked in a designated drop zone that is not impeding pedestrian traffic. It is then available for the next customer, who will be able to locate it and begin the rental using an application on their phone.

3. What company is providing the e-scooters to Cochrane?

In 2021, as a part of the pilot project, Roll was awarded a permit to operate its electronic scooter and bike services in Cochrane, with the purpose of supporting Cochrane's environmental and transportation goals of limiting carbon emissions, reducing traffic congestion and minimizing transportation gaps.

With the recent news of Roll, ceasing operations in Cochrane for the 2023 spring/summer season, Cochrane Administration is looking at ways to support the remainder of the ongoing two-year Electric Scooter Pilot Project.

Further details will be provided when more information becomes available.

4. Do I need to wear a helmet to ride an e-scooter/bike?: Helmets are not required, but strongly encouraged.

5. What age can ride the e-scooters/bike?: Per Provincial Regulations, riders must be 16 years of age or older. A child or any other person cannot be a passenger on a shared e-scooter. They are intended for one rider.

6. What is rider etiquette for e-scooters/bike?: When using an e-scooter, riders are asked to respect pedestrians and those moving slower than you, use your bell to alert those you are approaching, don’t zig zag between pedestrians, and be cautious of those coming out of store fronts.

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Eco Centre

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1. Where is the Eco Centre located?

The Town of Cochrane Eco Centre is located at 50 Griffin Industrial Point.

Cochrane Eco Centre remains open with regular schedule.

2. What are the Eco Centre hours of operation?

*Please note the Eco Centre will be open from 9am-12pm on Friday, Dec 10.

The Eco Centre is open Tuesday-Saturday from 9am to 5pm. Modified programs available see page for details.

Cochrane Eco Centre remains open with regular schedule.

3. What is accepted at the Eco Centre?: The Town of Cochrane Eco Centre accepts a wide range of materials for recycling. Check the web page for a complete list, including special and seasonal programs.

4. Is the Town hosting its annual Compost Give-Away events?

5. What can I do with my Styrofoam (expanded polystyrene)?

We are accepting white, block, packing foam. It must be free of tape, labels & colour. Limit of 2 bags per household/business per week for Cochrane and Rocky View residents only. Proof of residency may be requested.

We are not accepting Styrofoam peanuts, meat trays, coloured foam or egg cartons until further notice.

6. What do I do with meat trays, egg cartons and foam take-out containers?: Accepting, sorting, cleaning up and processing Styrofoam at the Eco Centre involves a lot of material handling by staff; safety for the public and staff can not be guaranteed. To safely deliver all other services at the Eco Centre, meat trays, egg cartons, meat trays and take-out container Styrofoam recycling cannot be currently resumed. Please bag and put in your black cart as garbage.

7. I have appliances. Where can I take them?

You can bring your broken small appliances to the Cochrane Eco Centre and put them into the E-Waste cage. For larger appliances like a fridge, stove, washer, dryer, air conditioner, hot water tank, water cooler or freezer, fees will apply, speak to an attendant when you get onsite and they will direct you. Visa, Mastercard and Interac accepted.

For working used appliances, Home Reno Heaven may accept them but please call first to check their capacity 403-851-1117.

8. Does the Cochrane Eco Centre recycle mattresses?: No, the Cochrane Eco Centre does not accept or recycle mattresses or boxsprings. RE-MATT in Calgary does though (403-918- 6411), otherwise we recommend driving them to the City of Calgary Spyhill landfill.

9. Does the Cochrane Eco Centre take used furniture?: No, the Cochrane Eco Centre does not take used furniture. There are various re-use programs in Cochrane and area that might take your used furniture for a donation, otherwise it needs to go to a landfill outside of Cochrane.

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Economic Development

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1. What is the current population of Cochrane?: The population figure is determined by Census results. Up to date figures can be found in our local info at Demographics | Cochrane, AB - Official Website.

2. Is there business tax in Cochrane?: Most business friendly; no business tax.

3. Where can I go for advice, resources, contacts, or just to talk about my current business or new business idea?: Cochrane Business Development is a great place to start for support and information. They have good working relationships with other groups and agencies that provide services to business; if they don’t have what you’re looking for, they will find someone who does.

4. How many resident businesses are in Cochrane?: Cochrane currently has approximately 1425 resident businesses, which includes approximately 750 home based businesses.

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Election

Show All Answers

1. Does the Town of Cochrane share voter lists with candidates?: No. Cochrane does not create or maintain a voters list and so there is no distribution of resident information to any of our candidates.

2. What time are the voting stations open on Election Day?: Voting stations are open from 7a.m. to 8 p.m. on Monday, October 18, 2021.

3. How will the pandemic affect the election?: Every effort will be made to ensure the safety of voters and election staff.

4. Who makes the election rules?: Municipal elections in Alberta are regulated by the Local Authorities Election Act, which is provincial legislation. Each municipality also has a Municipal Election Bylaw to regulate any additional details specific to their municipality.

5. Do I need to be a Canadian citizen to vote in a general election?

Yes, you must be a Canadian citizen. You must also be:

At least 18 years old;
A resident of Alberta and your place of residence is located in the local jurisdiction where you are voting on election day.

6. Do I need to show identification to vote?

In order to vote, you must prove your identity and address with one of the following:

Government issued ID that shows both your name and current address.
Two pieces of ID which both include your name and one out of the two pieces of include your address.

7. Can I still vote if I rent and don't own a home?: Yes, all citizens who meet the eligibility requirements can vote. Property ownership is not a determining factor.

8. If I own a business in Cochrane, but don’t live there, can I still vote in the general election?: No. You would not meet the eligibility criteria as your place of residence must be located in the Town of Cochrane on Election Day.

9. I own property in more than one municipality. Where do I vote?

You must designate one place of residence in the following order of priority:

the address on your driver’s licence or an identification card issued by the Government of Alberta;
the address used for your income tax correspondence.
the address used for your mail.

10. I put my special ballot package in the mail. How do I know if my vote was counted?: It is your responsibility to ensure your ballot package has been received by the Returning Officer in advance of the special ballot deadline which is 4:30 p.m. on Monday, October 18, 2021.

11. Do I have to vote for candidates in every position?: No. You can vote for up to six candidates for Council.

12. When will the election results be official?: The Returning Officer may publish unofficial results after the close of voting stations on election day. However, election results will be made official at 12 p.m. on October 22, 2021.

13. How often are municipal elections?: Municipal elections are held every four years in Alberta.

14. Do I need to be a Canadian citizen to vote in a municipal election?: Yes, you must be a Canadian citizen to vote. You also have to be a resident of Alberta for at least six months leading up to the election, and you must live in the municipality you want to vote in.

15. Do I need to show voter identification to vote?: Yes, you need to show ID to vote. Check the voter ID section for accepted forms of ID (there are lots).

16. How many people can I vote for?: Cochrane Town Council has six Councillors and one Mayor. You can vote for up to six candidates for Council (fewer than six is ok too).

17. I can’t make it to the voting station on Election Day. How else can I vote?: You can cast an advance vote, or a special ballot.

18. When are election results announced?: The Town of Cochrane returning officer announces unofficial election results as soon as all the votes are counted on election day (usually within a couple of hours after the polls close at 8pm). The results become official at noon on the fourth day after the election.

19. How can I find out more about the candidates?: We have links to contact information for all candidates. You can also read the local newspaper and online news sources for articles and interviews with the candidates, or look for opportunities to meet with them in person and ask about their platforms and priorities.

20. How can I find out more about elections in Alberta?: There’s more information on Alberta Municipal Affairs website.

21. I'm not around on Nomination Day. Can I file my nomination papers earlier?: Yes. You can file your nomination papers beginning January 1 until noon on Nomination Day (Monday, September 20, 2021).

22. Can I look at the nomination papers?: Yes. You can request to view nomination papers at any time during the nomination period, in the presence of the Returning Officer.

23. Someone voted who shouldn't. What do I do?: If you know of someone who voted even though they were ineligible, report it to the Returning Officer.

24. Are you allowed to campaign inside, outside or near a voting station on Election Day?: No. Campaigning is not allowed inside, outside or near a voting station.

25. Can I challenge the validity of the election, a candidate or the process?: Yes. If you have concerns, contact the Returning Officer.

26. Who can ask for a recount?: A recount may be made if the Returning Officer is shown reasonable grounds by a candidate, official agent or a scrutineer that the count of votes is inaccurate. The Returning Officer may also consider a recount based on the number of rejected ballots, valid ballots objected to, or any administrative or technical errors.

27. What happens if there is a tie?: The Returning Officer will write the names of those candidates in the tie on separate pieces of paper and will "draw a name from a hat". The name on the paper pulled from the hat is considered to receive one more vote.

28. Can a person with a criminal record run in a local election?: Yes; unless they have been convicted of an election offence (federal, provincial or local) within the past 10 years, they are allowed to run in the election. Ineligibility to run in a local election is outlined in section 22 of the Local Authorities Election Act.

29. Can I take a picture or video of the ballot, either with or without any markings?: No, you are not allowed to distribute or share any form or ballot printed by the Returning Officer.

30. When and where can I put up election signs in the community?: Election signs can go up on private property at anytime. Be sure to ask permission before putting signs on private land and call Alberta One Call at 1-800-242-3447 before you dig. Election signs on public property can go up at the close of Nomination Day (Monday, September 20, 2021) and must be removed within the 48 hours after Election Day.

31. Does the Town of Cochrane share voter lists with candidates?: No. Cochrane does not create or maintain a voters list and so there is no distribution of resident information to any of our candidates.

32. Where and when can I vote?

ELECTION DAY: OCTOBER 18, 2021 7:00AM TO 8:00PM

Polling Station 1:	Frank Wills Memorial Hall, 405 1 St E, Cochrane
Polling Station 2:	Cochrane Alliance Church, 902 Glenbow Drive Cochrane
Polling Station 3:	Cochrane RancheHouse, 101 RancheHouse Road

Advance poll dates are as follows:

Advance Poll 1: October 9, 2021	Spray Lakes Sawmills Sports Centre (Gymnasium) 10:00am to 4:00pm
Advance Poll 2: October 12, 2021	Cochrane RancheHouse – 4:00pm to 8:00pm
Advance Poll 3: October 14, 2021	Cochrane RancheHouse – 4:00pm to 8:00pm
Advance Poll 4: October 16, 2021	Spray Lakes Sawmills Sports Centre (Gymnasium) 10:00am to 4:00pm

33. As an employee of the Town, what steps do I need to take in order to run for Council?

Provide notice to your manager by July 1, 2021 that you will require a unpaid leave of absence due to running for Council.

File your nomination paperwork prior to beginning any campaigning or receiving any financial contributions or incurring any expenses.

Take a leave from your position as of September 19, 2021. If elected, you will need to resign your current position as of October 19, 2021.

If not elected, you would resume your regular duties as of October 19, 2021.

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eServices

Show All Answers

1. Why is my username and password for online services not forwarded to me immediately after I submit my request?: It will take approximately 24 hours to receive your username and password for our online services once we have received your request. All of the Town's information is covered under the Freedom of Information and Protection of Privacy Act (FOIP Act). For this reason and for our customers' protection, we double check all of our accesses before distributing any usernames and/or passwords.

2. My username for online services is all numbers. Can I change this to something more familiar to me?: At this time your username for online services is all numeric and must remain so. It cannot be changed to anything else as this is the identifier for your information in our database.

3. Can I pay my property taxes online through eServices?: The Town of Cochrane currently does not accept payment for property taxes by credit card. The eServices only provides an inquiry service in regard to property tax and assessment.

4. I do not always have access to the company credit card, is there any other way that I can process and receive a tax certificate online?

The Town offers two ways to request, process and receive a tax certificate online. In both methods the tax certificate is received immediately via email through a secure internet connection.

Secure credit card transaction

Login with a secure user ID and password, process and acquire the tax certificate, receive a semi-monthly invoice from the Town

5. What is the difference between the tax and assessment information provided through the public information search and a tax certificate?: The tax and assessment information provided through the public information search does not show any financial considerations such as an outstanding account balance or TIPP information. This type of information is protected from the public under the Freedom of Information and Protection of Privacy Act.

6. How long does it take to receive an animal license that I have requested and paid for through eServices?: Animal licenses requested and purchased through eServices are mailed out within five business days of processing the payment.

7. If I own a business in town does my business name appear in the Town of Cochrane's Online Business Directory?: Any business within the town's jurisdiction with a current and valid Town of Cochrane Business License will have its business name appear in the Town of Cochrane's Online Business Directory. Any business has the choice to opt out of the Town of Cochrane's Online Business Directory.

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Family & Community Support Services

Show All Answers

1. Do you have a family with kids from birth to 18 years of age?

If so, please visit the Family Resource Network located at 127 First Avenue West.

If you are a rural family, please connect with our Rural Community Support Worker.

2. How I can find child care in Cochrane?

Visit http://cochranechildcare.org/ for info on childcare, preschools, before and after school care, kindergarten and much more.

3. How and where do I get a food hamper?

If you have a family with kids birth to 18, please contact the Family Resource Network at 403-851-2265.
If you do not have children or are an older adult please contact Family & Community Support Services at 403-851-2250.
Both locations will forward you to a Community Resource Worker to arrange for a food hamper and pick up time.
Food hampers for the current week must be requested by 4:30pm on Tuesdays. The food hamper can then be picked up at the prearranged time at the Cochrane Activettes Food Bank at 30 Griffin Industrial Point, Bay 4, 403-932-9290.

4. How do I apply for social assistance?

Alberta Supports works out of Cochrane & Calgary. Workers are available in Cochrane on Tuesdays and Thursday.
Covid-19 Update: Two ways to apply:
Call the Alberta Supports Contact Centre: Toll free: 1-877-644-9992 OR
Online via: https://www.alberta.ca/income-support-how-to-apply.aspx
All access is over the phone and clients need to have the regional number or do the online application to start the needs identification process.
They are then assigned to a CEC (worker). There are 3 attempts made to access/contact a client has phoned in or applied online.
Once contact has been made, an applicant is given the required next steps, they have 5 business days to get all documents in or the application is declined.
This process is provincial.
The Cochrane site is not currently active.

5. Is there any affordable housing in Cochrane?: The HomeStead apartment building at 209 – Second Avenue West is run by the Cochrane Society for Housing Options as well as their location in Sunset. Information and a wait list application can be found on their website. It can also be found at our office at #1, 209 - Second Avenue West, the blue HomeStead building, Monday to Friday 9am - 4pm. Please call or stop by for more information. If you have questions, please reach out to Sandra at 403-851-2565.

6. I would like to see a Resource Worker, but what can they do for me?

Family Resource Workers/Community Resource Workers/Community Support Workers can provide assistance with information and referrals and next steps counselling. Call to book an appointment:
- The Family Resource Network if you have children birth to 18: 403-851-2265.
- Cochrane Family & Community Support Services if you do not have children: 403-851-2250.

7. How much does a Criminal Record Check cost?

Please note payment and requests are both processed at the RCMP detachment. https://www.cochrane.ca/151/Cochrane-RCMP
No longer at FCSS.

8. How can I find out about volunteer services and how I can get involved?: Visit the Volunteer Opportunities site for things to consider and the Volunteer Connector for opportunities.

9. How do I order Meals for Your Freezer?

The Meals for Your Freezer Program is a partnership with Cochrane FCSS, the Helping Hands Society of Cochrane and Area and Calgary Meals on Wheels.
They are individual frozen meals that are heart friendly with options for Renal and Gluten-Free.
Meals are $6.50 each and soups are $5.00 each.
The menu changes periodically.
Meals should be ordered through FCSS (403-851-2250) by Tuesdays at noon. Meals are delivered at approximately noon on the following Tuesday. They will then be picked up in Calgary the following Tuesday by a Helping Hands volunteer, sorted at FCSS and then delivered within Town limits. It takes about 1 week to get your meals, depending on when you order.
Printable version of the Order form.
PDF fillable version of the Order form.

10. Where do I find the Town Program & Activity Guide?

Due to Covid-19 the Town is currently offering a virtual guide every 2 weeks.
Visit www.cochrane.ca/ProgramGuide to check out the latest virtual guide.
Click on the REGISTER NOW button below to register.

11. What does Cochrane have to offer for seniors housing?

Cochrane has a variety of options, please call them to find out the specifics:

Independent Living:

Evergreen Manor – 403-945-9724
Grande Avenue Village – 403-851-8857
(Independent living with consideration to needs)

Supportive Living:

Bethany Cochrane – 403-932-6422
(Long term care & Supportive care options)
Big Hill Lodge – 403-932-3355
Points West Living – 403-840-0150
(Supportive Living Level 4, Supportive Living Level 4 with Dementia)
Quigley Manor – 403-932-6422

12. How do I get connected to Seniors on the Bow?

Visit the website to learn more about what they have to offer.
Note their hours have been adjusted due to Covid-19. Contact them for details at 403-932-6002.
Visit their page to check out their monthly calendar of activities and newsletter.
They are located on the second floor of Spray Lake Family Sports Centre at 800 Griffin Road East.

13. How do I get the Town of Cochrane Seniors Property Tax Rebate?

This program is available for Town of Cochrane homeowners age 60years +.
Applicants must be a residential property owner in Cochrane and be living in the residence of ownership.
Applicants must not own any other property.
Applicants must meet the minimum income guidelines set out by the Alberta Seniors Benefit Program and passed by Town Council each year. Call the FCSS office to find out if you qualify at 403-851-2250.
Each year applicants must bring a copy of your Canada Revenue Tax Assessment and complete a one page form at the FCSS office. If two people are on title, both parties must sign the form.
If you qualify, you can get a $500 rebate on your property taxes.
If you are on the TIPP program, your payments will be adjusted.
The program is available all year, but does have cut off dates if you would like the rebate before your property taxes are due. Call the office for details.

14. What is the Volunteer Income Tax Program?

Cochrane FCSS has volunteers available to assist you with your taxes.

You may be eligible if you have a modest income and a simple tax situation. Income thresholds are based on family size.

This program can also assist:

Seniors whose circumstances limit their understanding of tax forms
People with disabilities/challenges
Immigrants and new Canadians who have difficulties with English
Those unable to travel for assistance
The program is unable to assist those how are self-employed or have businesses.

Call 403-851-2250 to find out if you qualify.

15. How do I find out about Cochrane's On-Demand Local Transit system? (COLT)

Visit www.ridecolt.ca for details on where to buy tickets, how to book a ride, bus stops and much more!
Or call 403-851-5995 to book a ride.
Or download COLT, Cochrane’s official on-demand transit app via Google Play for Android or the App Store for Apple phones.

16. I am new to Cochrane, where do I look to see what Cochrane has to offer?

Visit the Town webpage Newcomers/Moving Here for details on the community
Visit the Cochrane Family & Community Support Services for local resources.
Visit the Family Resource Network for local resources.
Check out the Cochrane Immigrant Services Committee to see what events they have coming up.
Rocky View Immigrant Services (RVIS) is a non-profit organization which provides settlement and integration services to all immigrants and refugees. Call Fleeha if you have questions at 403-604-2377.

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Family Resource Network (FRN)

Show All Answers

1. Who can access services? What types of services and programs do you offer?

Families with children 0-18 who live in Cochrane and Area can access services and programs at the Family Resource Network.
Our Family Resource Workers provide families with a single point of access to a range of local support programs. They provide information, referrals, system navigation, advocacy, and support. They assist clients to identify their goals and problem solve. FRW’s work closely with other FRN team members and external partners to provide wrap around/coordinated services.
Our Family Support Workers provide caregiver capacity building sessions and groups for families with children 0-18 as well as early childhood (0-6) groups and developmental screenings. They currently provide virtual Tip Talks on a variety of parenting topics, opportunities for parents to connect with each other, and other Triple P programs designed to support caregivers in parenting.
We are partnered with the Children’s Cottage who provide home visitation program for parents with children 0-6 and the Boys and Girls Club of Cochrane who provide youth programming 7-22.
We offer a lending library with books for children as well as parenting books and child development related resource bins.

2. How do I access programs/services?: Please call 403-851-2265 to talk to someone at the FRN.

3. Are you running groups during Covid-19?: All groups are currently virtual during Covid-19. Please check our Facebook page or website for a calendar of events.

4. How and where do I get a food hamper?

If you have a family with children birth to 18, please contact the Family Resource Network at 403-851-2265.
If you do not have children, please contact Family & Community Support Services at 403-851-2250.
Both locations will forward you to a Community Resource Worker to arrange for a food hamper and pick up time.
Food hampers for the current week must be requested by 4:30pm on Tuesdays. The food hamper can then be picked up at the prearranged time at the Cochrane Activettes Food Bank at 30 Griffin Industrial Point, Bay 4, 403-932-9290.

5. Is there affordable housing in Cochrane?: The HomeStead apartment building at 209 – Second Avenue West is run by the Cochrane Society for Housing Options as well as their location in Sunset. Information and a wait list application can be found on their website. It can also be found at our office at 127 1 Avenue, Family Resource Network, Monday to Friday 9am - 4pm.  Closed for Lunch 12-1PM. Please call or stop by for more information. If you have questions, please reach out to Sandra at 403-851-2565.

6. Where do I find the Town Program & Activity Guide?

Due to Covid-19 the Town of Cochrane is currently offering a virtual guide every 2 weeks.
Visit www.cochrane.ca/ProgramGuide to check out the latest virtual guide.
Click on the REGISTER NOW button below to register.

7. How do I find out about Cochrane’s On-Demand Local Transit system? (COLT)

Visit www.ridecolt.ca for details on where to buy tickets, how to book a ride, bus stops and much more!
Call 403-851-5995 to book a ride or download COLT, Cochrane’s official on-demand transit app via Google Play for Android or the App Store for Apple phones.

8. What is the volunteer Income Tax Program?

Cochrane FCSS has volunteers available to assist you with your taxes.

You may be eligible if you have a modest income and a simple tax situation. Income thresholds are based on family size.

This program can also assist:

Seniors whose circumstances limit their understanding of tax forms
People with disabilities/challenges
Immigrants and new Canadians who have difficulties with English
Those unable to travel for assistance
The program is unable to assist those how are self-employed or have businesses.

Call 403-851-2250 to find out if you qualify.

9. I am new to Cochrane, where do I look to see what Cochrane has to offer?

Visit the Town webpage Newcomers/Moving Here for details on the community.
Visit the Cochrane Family & Community Support Services for local resources.
Visit the Family Resource Network for local resources.
Check out the Cochrane Immigrant Services Committee to see what events they have coming up.
R ocky View Immigrant Services (RVIS) is a non-profit organization which provides settlement and integration services to all immigrants and refugees. Call Fleeha if you have questions at 403-604-2377.

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Finance

Show All Answers

1. When is my invoice due?: Your invoice is due 30 days from the date of the invoice. Please call the Town Accounts Receivable should you not be able to meet this deadline. There will be three reminder Accounts Receivable statements sent out after the initial invoice has been sent. The third notice is the final notice and may preclude that your account will go to collections - Small Claims Court. There is no interest charged on any overdue accounts unless the account receives a judgment from the courts.

2. What if I have cash flow problems?: Contact the Town Accounts Receivable to discuss your financial situation. In most cases a solution can be found that meets both of our requirements. Please remember though, you are obligated to pay the bill the same way the ambulance was obligated to take care of you even if someone else called on your behalf.

3. Why am I getting an ambulance invoice?: Alberta Health Care does not cover ambulance services. The cost of using the ambulance is your responsibility, except for in-patient hospital transfers which are then covered by the sending hospital. Prior to April 1, 2010 the Town of Cochrane’s municipally-operated ambulance service was a user-pay system so that the costs would not be the sole responsibility of Cochrane taxpayers. A listing of the charges/rates set by Council was sent with your invoice. After April 1, 2010, even though the province took over the service, an invoice will still be issued by Alberta Health Services.

4. How do I pay my Town of Cochrane ambulance invoice?: Payment can be made in person, by mail or over the phone. Your payment is to be made out to the Town of Cochrane and can be cash, debit card, cheque, money order, VISA or MasterCard. Payment can also be made online under our E-Government services section by credit card (VISA or MasterCard). A user ID and password are required for this online service to ensure security of the information.

5. How do I pay my Alberta Health Services ambulance invoice?: Please follow all instructions on your invoice. Payment must be made directly to Alberta Health Services.

6. What if I have private medical insurance?: If you have private medical insurance coverage, check with your benefits provider to determine how to process your claim and to see whether there is a deductible amount for which you are responsible.

7. I have Alberta Blue Cross - What do I do and how long will it take?: The Town of Cochrane signed an agreement with Alberta Blue Cross effective January 1, 2006. For anyone who utilizes Cochrane Ambulance Service and has Alberta Blue Cross coverage, the Town can direct bill to Alberta Blue Cross for any of the eligible services provided. This applies to all Blue Cross subscribers including individual and employer group plan members, as well as, those who are covered through a government program sponsored by either Alberta Health and Wellness (eg: coverage for Seniors, non-group coverage), Alberta Human Resources and Employment, Alberta Seniors and Community Supports (eg: AISH) or Alberta Children's Services (Child Health Care package). All these government programs are administered by Blue Cross with Blue Cross rates applying in all instances.
In order for this arrangement of direct billing to work smoothly, all clients with Alberta Blue Cross coverage must present their Alberta Health Care insurance card and Blue Cross card at the time the service is provided. If we do not receive the required information at that time - or if your plan does not cover the total cost of the ambulance service - we will issue a bill. If you are a Blue Cross subscriber and receive a bill for the full service, please contact our office as soon as you can so that we may review the situation and, if possible, send in the claim directly to Blue Cross. There is a provided time period of one year from the date of service to make a claim to Blue Cross. Whether you are on a government program or a private group or have an individual plan the same basic information is required: your full name, correct mailing address, your date of birth, Alberta Health Care identification number, Alberta Blue Cross group number, class and/or section number and your identification number.

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Fire Services

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1. How do I schedule a station tour?: To schedule a station tour, please fill out a Tour Request form.

2. Is there a fire ban?

Fire ban information is displayed on our homepage under Fire Services. Information can also be found on the electronic signs within the community, on our website, in our social media portals, and on the phone at 403-851-2540. You can also find out the fire hazard ratings in surrounding municipalities or anywhere in Alberta by visiting www.albertafirebans.ca

3. How do I dispose of household toxic waste?: A year round waste drop-off containment shed can be found at the ECO Centre. More details on household hazardous waste can be found online.

4. Can I get a home fire inspection?: Home fire inspections are not legislated under the National Fire Code. If you have questions regarding fire or life safety within your residence, please contact 403-851-2540.

5. Do you fill my fire extinguisher?: Cochrane Fire Services does not have the equipment nor the certification to fill fire extinguishers. Check under fire protection in the Yellow Pages.

6. Am I allowed to have a fire pit?: Yes, outdoor fire pits, outdoor fireplaces, barbecue pits or portable fire receptacles can be used year round, as long as there is no fire ban in effect that prohibits their use. As long as your fire pit, outdoor fireplace, barbecue pit or portable fire receptacle meet the guidelines outlined in the Fire Services Bylaw, you don’t need a permit. You may use your fire pit to burn clean, dry, untreated wood or charcoal, but not yard waste. You are required to have a means of extinguishing the fire on hand at all times while it is burning. A garden hose and water are sufficient. Download the fire pit brochure for more details and specifications for an acceptable fire pit.

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FREC PROJECTS

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1. What are the Jumpingpound Creek and Bow River FREC projects?

The June 2013 flooding in the Bow River Basin caused significant damage to the banks of Jumpingpound Creek as well as the West Terrace Pond south of the Water Treatment Plant. For this project, a number of bank stabilization and erosion prevention measures are to be installed within Jumpingpound creek north of George Fox Trail, the west multi-use trail along the creek is to be relocated to further prevent erosion.

The West Terrace Pond will be expanded into a constructed stormwater management pond, and the path around the West Terrace Pond will be removed and replaced to be able to shift the water treatment plant outfall. In order to accommodate the new outfall from the pond, a larger pedestrian bridge at the West Terrace Pond is required. The new bridge will also be wider to accommodate emergency and maintenance vehicles.

For the Jumpingpound Creek work, the west bank will be restored, and then stabilized with natural vegetation. Vegetation is also to be planted on the east bank to ensure further bank stability in that area.

2. Why is this project necessary?

The June 2013 flooding in the Bow River Basin caused the West Terrace Pond south of the Water Treatment Plant to be overtopped, as well as caused significant erosion on the banks of Jumpingpound Creek. Since 2013, further erosion along the banks of the creek has also been noticed.

The overtopping and sedimentation of the West Terrace Pond in 2013 resulted in the pond no longer being able to operate as originally intended as a stormwater management facility. Flood hazard mapping was completed since 2013, and has determined that a pond in this location must be able to withstand periodic flooding. In order to accommodate future flooding, the pond will be expanded to serve a stormwater management function. Because of the change in type of pond, the outfall from the water treatment plant is also needed to be modified. The pedestrian bridge was also damaged during the 2013 flood and will also be replaced and include better access for maintenance and emergency vehicles to the area when necessary.

Work is also required along Jumpingpound Creek due to increased erosion. It was determined that measures should be taken to restore the bank and to prevent further erosion in the area. The construction will also create a bank that supports vegetation growth and creates fish habitat. A segment of the existing multi-use trail also runs along the creek’s eroded bank. To prevent further erosion of the bank as well as ensure public safety, the trail is to be relocated further west.

3. When will construction take place?: To minimize the impact to nesting birds, removal of the necessary trees and shrubs required for the construction of the new Jumpingpound Creek pathway and the West Terrace stormwater management pond will occur in April. At the same time, some initial planting will occur along the banks of Jumpingpound Creek. Construction of the West Terrace stormwater management pond will begin in late spring / early summer. Due to regulatory requirements, all construction within Jumpingpound Creek must take place between July 15th and September 15th. All work, including the Jumpingpound creek pathway relocation, West Terrace stormwater management pond construction, the water treatment plant outfall, and the west terrace pathway construction, is to be completed prior to November 30, 2022. Updates will be provided during construction regarding pathway closures.

4. Will there be any disturbance to traffic routes?: No substantial disturbance to traffic routes are expected. All construction vehicles are anticipated to be parked outside of road right of ways.

5. Will there be alternative pedestrian trails?: During pathway closures, signage and clearly marked pedestrian detours will be available.

6. During pathway closures, signage and clearly marked pedestrian detours will be available.: During construction, the southern portion of the pathway adjacent to Jumpingpound Creek will be closed intermittently beginning in April. As well, during construction of the West Terrace wetland, the path surrounding the existing pond will be closed. To ensure public safety while construction is occurring within Jumpingpound Creek, swimming and other water activities will be prohibited in the area. Updates will be provided during construction with respect to pathway closures and restrictions surrounding water activities.

7. What environmental considerations and protections are being put in place?

The Jumpingpound Creek and the West Terrace Pond are both rich habitats for local wildlife. The Town has completed consultation with the relevant government agencies regarding the work at the Jumpingpound Creek and the West Terrace Pond. Documentation of the approvals received will be onsite while the work is ongoing.

For both sites, erosion and sediment control measures will be installed to prevent run off. Both sites will have bird sweeps conducted to ensure any nesting birds are not disturbed during the bird nesting window between April 15^th and August 25^th.

For the Jumpingpound Creek, trees to be removed have been identified and approved. Where possible, trees will be protected in place. Turbidity monitoring will be conducted in the creek during the instream works to prevent turbidity going above the regulatory limits. Turbidity, or the amount of suspended particles in water, is measured and limited to prevent harm to fish. Instream monitoring will be conducted throughout all work occurring within the water. A turbidity curtain around the instream work will be installed and the fish within this curtain will be safely relocated outside the construction area to protect them during the work.

8. Will my taxes go up because of this project?: This project is funded through grants as part of the province’s Flood Recovery and Erosion Control Program, so taxes will remain unaffected.

9. Which neighborhoods will be affected by this construction? How will they be notified?: The neighbourhoods of Crawford Ranch, Bow Meadows, West Terrace, and West Valley may experience increased construction noise during working hours. Notices will be provided to homes and businesses surrounding the construction areas, and further information will be available on Cochrane.ca and site signage.

10. How will the construction company minimize disturbance to residential areas?: To minimize disturbance to residents, construction work will take place within the hours stated in the Town of Cochrane’s Noise Control Bylaw. If required, exemptions will be considered on a case-by-case basis through the process stated in the Bylaw.

11. Will we receive updates of the construction progress?: Construction updates will be provided through Cochrane.ca/projects.

12. Who can we reach out to regarding construction concerns?: Contact information will be displayed on construction site signage for any questions or concerns from the public.

13. How/when will this affect pond access and recreational activities?: During construction, the southern portion of the pathway adjacent to Jumpingpound Creek will be closed intermittently beginning in April. As well, during construction of the West Terrace stormwater management pond, the path surrounding the existing pond will be closed. To ensure public safety while construction is occurring within Jumpingpound Creek, swimming and other water activities will be prohibited in the area. Updates will be provided during construction with respect to pathway closures and restrictions surrounding water activities.

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Glenpatrick Drive Infrastructure Replacement

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1. Why are we doing this now?

The existing infrastructure along Glenpatrick Drive is aging, leading to concerns regarding remaining service life and reliability.

This project will replace aging infrastructure, improve traffic movement and pedestrian safety in the community.

2. What is included in the project scope?

Removal and replacement of deep utilities.
Surface rehabilitation work on Glenpatrick Drive from Glenbrook Crescent to 5th Avenue.
Replacement of water and sanitary services to the property line.
Replacement of sidewalks, curbs and gutters within the project area.
Restoration of driveway and landscaping a result of sidewalk widening and installation of services.
Replacement of asphalt from 5th Ave to Glenhill Drive.
Installation of bumpouts on the crosswalk south of Glenbrook Cres and gravel path crossing east of Glenhill Drive to improve pedestrian visibility and safety.
Installation of mini-roundabout (traffic button) is proposed at the intersection of Glenpatrick Road and Glenhill Drive to traffic increase safety.

3. What can residents anticipate while the work is taking place?

To minimize the impacts to the residents, the construction will be carried out in phases. Further information on the phasing plan will be forthcoming once a contractor is brought on board for the project.

At points during construction, road detours, sidewalk closures and limited parking will occur. Support will be provided throughout construction to assist.

Road access will be limited during construction. Temporary parking will be provided to residents on the identified adjacent land.
Waste collection and recycling in the active construction area will be handled by the Contractor.
The contractor will be available to support with move in/ move out, transporting groceries, and accessibility arrangements through active construction zones.
During sanitary and water service replacement, temporary water service connections will be provided.

4. When will this work take place?: Construction will begin in the spring and is anticipated to be complete by fall 2023.

5. When complete, what will the project include?

Sidewalks will be widened to support mobility and pedestrian activity.
Glenhill Dr / Glenpatrick Rd/ Glenpatrick Dr intersection will be upgraded with a mini-roundabout to support traffic flow and create safer pedestrian crossings.
Storm system on Glenbow Dr will be upgraded to increase capacity, resulting in reduced frequency and intensity of surface flooding adjacent to the railway tracks.

6. Who can you contact if you have questions or concerns?: Should you have any further questions, please contact us via email at Capitalprojects.eng@cochrane.ca or call us at 403-851-2590.

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Highway 1A improvement project

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1. What is the Hwy 1A improvement project?: The Hwy 1A Improvement Project is a long-awaited upgrade to the Hwy 1A corridor through Cochrane from east of Centre Avenue to west of Fifth Avenue. The project includes widening from two lanes to four lanes (two eastbound and two westbound), as well as pathways and sidewalks on the north and south sides. In addition to changes to Hwy 1A, accesses to side streets through the area will be modified to improve traffic flow, safety and alignment with Alberta Transportation requirements.

2. When does construction start?: Construction is planned to start in the spring of 2021, with an estimated completion date of Fall 2022.

3. How will traffic be re-routed while construction is taking place?: A number of detours are planned to keep traffic flowing. We’ll provide regular updates during construction.

4. Does the project include additional options for pedestrian traffic?: Yes, as part of this project a regional, multi-user pathway will be constructed on the north side of Hwy 1A and a sidewalk will be constructed on the south side of the highway.

5. How much will the project cost?

The total project budget is $13.9m:

$900,000: Engineering and Planning (2020)
$8.6m: Complete Hwy transportation upgrades (2021)
$3.1m: Realignment of Fourth Ave to Fifth Ave (2021)
$885,000: Allowance for Town enhancements on Hwy transportation upgrades (2022)
$275,000: Additional construction and engineering (2022)

6. Since the Town is paying for this project, will my taxes go up?

This project is being funded from a provincial Municipal Stimulus Funding (MSP) grant, offsite levies (fees charged to developers) and tax-supported debt. Principal and interest payments on the debt will be funded from taxes.

Total project cost is funded as follows:

$3,480,131 from the Provincial Municipal Stimulus Program grant
$6,966,000 from transportation off-site levies
$2,453,869 from tax-supported debt
$900,000 from 2020 capital budget

7. Why is the Town paying for improvements to a provincial highway?: The Town and the province have long recognized the need for improvements to Hwy 1A through Cochrane. The Town recognized that the province would not be able to fund both the Hwy 1A/22 interchange project and the Hwy 1A project — so the Town is using MSP funding to support the Hwy 1A project before construction starts on the Hwy 1A/22 interchange.

8. Who approved the project?: The project and budget were approved by Town Council at the October 26, 2020 Council meeting. The borrowing bylaw was approved by Council at the November 9, 2020 Town Council meeting.

9. Why isn’t the Town taking over the Hwy 1A/22 interchange project too?: The Hwy 1A/22 interchange project is estimated to cost more than $60m. If the Town were to fund and construct it, there would be a significant increase to property taxes. The province recognizes the value of this project and has committed to funding this project. Work is anticipated to begin in 2022.

10. Are homes being expropriated for this work?: Properties identified as being in the highway right-of-way for expansion were identified and acquired by Alberta Transportation a number of years ago.

11. Will the speed limit on Hwy 1A change once the work is complete?: The speed limit on Hwy 1A through Cochrane will remain at 50 kph.

12. Will the speed limit change?: The speed limits along Hwy 1A and adjoining roadways will remain the same as they are today with the exception of Fourth Avenue West north of Hwy 1A, which will be reduced to 30km/hr from Hwy 1A up the hill to the schools. Signs will be posted to ensure drivers are aware of the speed limits.

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Human Resources

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1. How do I apply for a job?: All of the Town's employment opportunities are posted online. Applying for a job with the Town is easy: check current job postings and upload your resume and cover letter!

2. When will I hear about my application?: If you uploaded your resume through our online application portal, you'll see a confirmation immediately. The Town of Cochrane thanks all applicants for their interest, but advises that only those selected for an interview will be contacted.

3. Will I get an email confirming that you got my resume?: The online system displays a confirmation message on your screen after successful application to an available job. Rest assured that this confirmation ensures your application is in our system and will be reviewed. Should you encounter technical difficulties while applying, please contact humanresources@cochrane.ca

4. What is unique about working for the Town of Cochrane?: Cochrane is a family-oriented community located in the breathtaking Bow Corridor in southern Alberta. We are situated within minutes of both the Rocky Mountains and the City of Calgary. We foster an environment that values a work-life balance and offer an excellent benefits package, including a pension plan, learning and physical wellness benefits, health spending account, compressed work week option and a competitive annual salary commensurate with education and experience.

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Land Use Bylaw

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1. What is the Land Use Bylaw?

The Land Use Bylaw is a document which divides the town into districts (zones), prescribes land uses that are permitted or discretionary in each zone and provides rules for what, where and how development can occur.

Essentially, the Land Use Bylaw controls and regulates what can and cannot occur on a parcel of land and how buildings can be placed and constructed on that parcel. It is one of Cochrane’s most important documents and has far-reaching implications for how the community is shaped.

2. When was the Land Use Bylaw updated?: The current Land Use Bylaw (Bylaw 01/2022) was approved by Town Council on February 28, 2022. The Bylaw was updated over a 3-year period to ensure it is meeting the land use and development needs of Cochrane today and into the future, while reflecting the unique character and natural landscape of the town.

3. What changes were made to the Land Use Bylaw?

The updated LUB has been amended to create efficiencies in the development process where needed, to make the bylaw more user-friendly and accessible, and to respond to modern development trends and create flexibility for future growth.

New districts have been created to ensure that every property in town is zoned appropriately. A summary of major changes can be found on LetsTalkCochrane.ca/LUB, as well as video recordings of previous Council workshops which explain new additions and changes to the bylaw in detail.

4. How does the Land Use Bylaw impact me?

The Land Use Bylaw regulates the types and mix of housing, and the location and types of shops and services that characterize your neighbourhood. It also outlines the types of development allowed on your property based on it’s zoning.

Amendments to the LUB will ensure it continues to guide growth in a way that is sustainable and consistent with the character of our Town and our vision for the future.

5. Can I suggest changes to the Land Use Bylaw?: In order to develop property for a use that is not listed in its district, an owner must request a Land Use Bylaw amendment. For more information, please contact planning@cochrane.ca or (403) 851-2570.

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Land Use Bylaw Review project

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1. What is the Land Use Bylaw?

2. Why is the LUB being updated?: The current Land Use Bylaw (LUB) was adopted in 2004, and since then the town has undergone immense growth and changing development patterns.

The LUB is being updated to ensure it is meeting the land use and development needs of Cochrane today and into the future, while reflecting the unique character and natural landscape of the town.

3. What is changing in the Land Use Bylaw?

The updated draft LUB has been amended to create efficiencies in the development process where needed, to make the bylaw more user-friendly and accessible, and to respond to modern development trends and create flexibility for future growth.

4. Will the Land Use Bylaw Review project impact my property?: All districts have been renamed, and in some cases the rules that apply to them have been amended. To see the new district that will apply to your property visit cochrane.ca//LUB and view the Future Zoning Map, which will allow you to search your property and view the new zoning. You can then view the draft of the new Land Use Bylaw and see all the rules that apply in your particular district.

5. Was the community consulted?: Throughout the LUB review project residents and stakeholders have been consulted to ensure that the final document reflects the needs of the community. Over 35 in-person and online public engagement opportunities have been held throughout the course of the project, which are all outlined on LetsTalkCochrane.ca/LUB as well as in What We Heard reports summarizing all feedback received.

6. Can I still provide feedback?

All public engagement has now closed, however input can be provided through the Council process at the Public Hearing.

The Public Hearing is being held February 14, 2022 at 5:30pm at the Cochrane Ranchehouse, where any member of the public may attend to provide or hear comments. If you would like to speak at the Public Hearing (5 minute time limit) you must arrive before the start time and sign the speakers list. If you’re making a presentation, please send us a copy by 10am February 10, 2022 to Town of Cochrane, 101 RancheHouse Rd or planning@cochrane.ca (quote Bylaw 01/2022). Questions can be directed to LUB@cochrane.ca.

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Lead Sampling Program

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1. Why is testing taking place?: Due to Health Canada’s recent decision to lower the Maximum Acceptable Concentration (MAC) of lead in water from 0.010 mg/L to 0.005 mg/L, municipalities in Canada are required to test local water for the presence of lead.

2. How will I know if I’m selected?: 60 Cochrane residences will be selected randomly with a focus on those built before 1975. Homeowners will be contacted directly and invited to participate.

3. Is our drinking water safe?: Absolutely. The Town’s water quality testing – posted to cochrane.ca/WaterQuality – confirms that lead levels in our water supply are at 0.00005 mg/L, well below Health Canada’s maximum acceptable limit of 0.005 mg/L. Over the years, as the Town has inspected and replaced pipes, no lead pipes have been found.

4. How does lead get into tap water?: Lead can get in water from watermains, service lines and household plumbing parts that contain lead (e.g., pipes, solder, fixtures). The most common source of lead is from lead pipes used to deliver water to homes built before 1960. These pipes were phased out in the late 1950s. Older homes (generally ones built before 1960) are more likely to have lead parts.

5. Does it matter when my house was built?: Homes built prior to 1975 were more likely to contain lead products during construction. Lead-based solder continued to be used for plumbing until the mid-80s. Cochrane’s water distribution system was developed in the 1950s and 60s, when the most common material used was copper. Before that, most existing homes were on private wells; when they were tied into the Town’s water infrastructure, it was with copper pipes.

6. What steps can I take to mitigate lead in drinking water?: You can purchase a water filter from a home improvement store or online, look for one that is NSF 53 Certified for lead reduction. Attach the filter to the tap used for drinking and cooking water. If you have no filter and you have lead concerns you can flush the water from the tap for 5 minutes prior to using water for drinking or cooking, if the water has been sitting in the piping for 6 hours or longer. Use only cold water for drinking and cooking. You can also have your water tested independently through an accredited laboratory. The cost for this testing is the responsibility of the homeowner.

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Legislative Services

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1. Can I come to a Town Council meeting?: Yes, anyone can attend Town Council meetings. Regular Council meetings are held on the second and fourth Monday of each month, except July, August and December, when meetings are held only on the second Monday of the month. Meetings begin at 6 pm. Check for agendas for upcoming meetings which are posted by 3 pm on the Friday before the meeting.

Meetings are held in Council Chambers at the Cochrane RancheHouse, 101 RancheHouse Road.

2. Can I present something at a Council meeting?: To ask to appear before Town Council, or to place an item on a Council meeting agenda, review the Council Delegation Information Sheet and then contact the manager of Legislative Services at 403-851-2500.

3. How do I get in touch with a Council member?: All Council members have their individual email addresses. There is also a main phone number where messages can be left with the executive assistant. See the Town Council page for details.

4. How can I volunteer for a Council committee?: Committee positions are also known as Public-at-Large (PAL) positions and are always advertised when positions become available.

5. How can I make a FOIP request?: The FOIP Office can be contacted at FOIP@Cochrane.ca or by calling 403-932-2674 to determine whether the record(s) you are looking for are routinely available or if a FOIP Request is required. See FOIP page.

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Main

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1. How do I contact a Town department?: Visit the Staff Directory to find all department and staff contact information.

2. Where can I find the answers to my frequently asked questions?: Use the FAQs module to easily find answers to the frequently asked questions.

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Multi-unit Waste and Recycling

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1. Why do multi-unit complexes need to have an organics program?: In March 2018, Town of Cochrane Council approved an amendment to the Waste Management Bylaw requiring all multi-unit properties to provide on-site source-separated organics for their residents. The intention of the amendment is to ensure that Cochrane residents living in apartment complexes, condos and unserviced townhome complexes have access to convenient organics services just like single family homes in Cochrane.

2. My multi-unit property pays a fee for recycling/organics already to the Town of Cochrane, the Eco Centre Fee, what is this?: All multi-unit properties, households and businesses in Cochrane pay an Eco Centre fee of $5 per month for the operation of the Town of Cochrane Eco Centre and Special Waste programming. The Cochrane Eco Centre accepts everything from excess recycling, household batteries (rechargeable, alkaline and automotive), propane tanks (all sizes), fluorescent light tubes, CFL's, household hazardous waste (chemicals), paint, aerosols, electronics, scrap metal, glass, styrofoam, leaves & grass, tree trimmings, Christmas Trees, printer cartridges, eye glasses, used motor oil, oil filters, oil containers, grease and used cooking oils, food waste, bicycles, clothing and books. All of these programs are funded by the monthly fee.

3. When is my Waste, Recycling and Organics Plan due?: Your FIRST WASTE, RECYCLING AND ORGANICS PLAN IS DUE ON OR BEFORE JUNE 30, 2018. Ways to submit your plan: • online: use the online form on www.cochrane.ca/multi-unit • on paper: download the form from www.cochrane.ca/multi-unit and mail, fax or email (wasteandrecycling@cochrane.ca) Town of Cochrane staff will contact you within a week of receiving your form. If you are not contacted within this timeframe, please contact the Waste & Recycling Hotline 403-851-2277 or wasteandrecycling@cochrane.ca

4. When do we need to have an organics program in place?: Your recycling program must be implemented on or before September 30, 2018.

5. Do I need to submit my Waste, Recycling and Organics Plan again in the future?: Plans must be submitted for new buildings or when there are significant program changes for existing buildings within 30 days of occupancy or change of ownership.

6. What materials must be included in the organics program?

The following materials are acceptable in most organic collection programs:

Fruit and vegetable scraps

Food leftovers, plate scrapings

Meat, fish, giblets and bones

Dairy products, butter mayonnaise, dressings

Eggshells

Bread, cereal, grains,

Pasta pizza

Baked goods, candies

Coffee Filters and grounds

Tea bags

Solidified fats and grease

Baking ingredients, herbs, spices

Houseplants, cut and dried flowers

Nuts, pits, seeds and shells

Soiled paper towels and tissues

Pizza boxes, no plastic inserts

Yard and garden waste (consider volume increases when grass clippings, leaves, tree trimmings and yard and garden waste is accepted)

Alternative materials accepted (confirm with collection company if these materials will be accepted)

Animal bedding

Flour and sugar bags

Dryer sheets and lint

Pet feces

Kitty litter

Used paper cups and plates

Compostable serving wear and bags

7. Does this program apply to my small apartment building?: Yes, the program applies to smaller properties, however properties with 25 or fewer units have some additional options available to them. 8 or fewer units Owners or managers of multi-unit properties with eight or fewer units may apply to receive and pay for the Town’s automated waste, recycling and organics cart service. Contact Waste & Recycling Services directly at 403-851-2277 or wasteandrecycling@cochrane.ca to determine eligibility. 25 or fewer units Owners or managers of multi-unit properties with 25 or fewer units may apply for exemption from hiring a private recycling collector through their Waste, Recycling and Organics Plan. If approved for exemption, you are still required to: •Set up and maintain onsite storage of all recyclables •Self-haul recycling: assign hauling of recyclable materials to yourself, an employee or volunteer to a verifiable recycling facility such as the Cochrane Eco Centre. •Inform your residents of the recycling/organics program details in writing (by letter, brochure, poster etc.) within 30 days of move-in. Contact Waste & Recycling Services directly at 403-851-2277 or wasteandrecycling@cochrane.ca to determine eligibility.

8. Won’t adding organics to my current collection service cost more?: Perhaps but not necessarily. You need to ensure that you monitor your program to ensure that you have the appropriate frequency of collection, type and number of containers. Yes, you are adding organic collection (which is usually cheaper than waste collection), but you should be able to reduce the number containers and frequency of your waste collection (which is currently comprised of 50% organics waste) which should save you money.

9. What if there isn’t enough room for organics containers?

You may be able to replace waste containers with organic containers requiring the same amount of space as before; for example, if you have two 6-yard dumpsters for waste, replace one with a 6-yard organic dumpster.

Consider expanding your waste, recycling and organic collection area into an unused space, like a rarely used parking spot. Your collection company and the Town of Cochrane Waste & Recycling Services can help you identify areas for organic container placement.

10. Where can I get printed material?: The Town of Cochrane will provide some standardized communication material to help educate your residents, including posters, brochures, graphic files and sign templates. Request communications materials through the Waste & Recycling Hotline 403-851-2277 or wasteandrecycling@cochrane.ca. Graphic files and electronic sign templates can be downloaded from www.cochrane.ca/multi-unit

11. I want to provide in-unit bins for residents. How can I minimize costs?: Visit us at www.cochrane.ca/multi-unit for a list of vendors of in-unit bins, if you are choosing to provide residents with in-unit bins.

12. How do I plan the program roll out?

There are many ways to introduce a new organic collection program. Based on experience, we suggest hosting a one-time kick-off event. Here are a few examples:

Kick-off Party

A party for the property residents that combines food (for example a BBQ) and entertainment (music or games) with an introduction to the new organic collection program. Activities can include demonstrations on how to set up your in-unit organics, where and how to take organics to the collection bins and examples of items acceptable in the program. As residents arrive they can be directed to sign in and receive their organics brochure (and bin if you are providing them)

Pros: Suitable for all sizes of properties. Fun. Highly visible. Promotes conversations and community building. Residents will associate the new organic collection program with a positive experience.

Cons: Requires a suitable space. Cost for food and/or entertainment. Time consuming to plan. Need sufficient staff/volunteers.

Community Meeting/Open House

A resident gathering in a common area, either as a stand-alone event or plan it to coincide with an already scheduled AGM or other meeting. An open house format allows residents to drop in and leave after they have asked questions and picked up brochures. Residents can be directed to sign in (allowing you to track who attended and follow up with those who couldn’t attend). Set up a demonstration showing in-unit storage options and how organic containers need to be used. Provide some refreshments.

Pros: Not very time consuming. Low cost. Few staff/volunteers required. Drop-in format encourages residents to pop in.

Cons: Less fun than a party.

Door-to-Door Outreach

On a specific date, go door to door to distribute in-unit bins (if you are providing them) and information materials about the program. This gives you the opportunity to explain the program to each resident, including what is acceptable and where the organic collection bins are located.

Pros: Good choice for smaller properties. No extra cost. Easy to keep track of who you spoke with.

Cons: Time consuming for larger properties.

13. How do I follow up with residents who missed the roll out?: However, you chose to roll out your program, ensure you keep track of who attended events and who you spoke to. To reach those that were unable to attend events or were not home when you went door to door, consider leaving the brochures and program information at their door with your contact information so that they can contact you with questions. Use your newsletter or email distribution list to reinforce the messaging electronically. You could also set up a closed Facebook group for your property residents where information can be provided and residents can join in the conversation.

14. What if my residents don’t want to participate in the program?: Most residents of multi-unit properties support organic diversion and welcome a program being established if it is convenient and easy to use. Some residents may be concerned that the in-unit container will smell and will attract pests. You can address this concern by reminding them that it is the same material that was in their garbage before, just being put into a different container. You can also provide them with the tips about using certified compostable bags, paper bags, layering their organics, adding paper, keeping the lid closed and cleaning the in-unit container frequently. If they are concerned about the space required for the in-unit container, remind them that most of waste produced in the house is organic material and they may want to consider using a smaller waste container. There are also many options for organic and waste containers that will minimize the space required. We also suggest you emphasize the program’s benefits when chatting with residents: diverting organics is essential for environmental sustainability and significantly reduces the amount of waste going to landfill.

15. What if I decide to make property alterations?

If structural alterations will be made to the property to accommodate waste, recycling and organic containers, waste collection areas or waste enclosures, visit with the Town of Cochrane’s Planning and Development Services Department to learn about any permits that may be required:

Town of Cochrane Planning & Engineering Services

403-851-2570 or planning@cochrane.ca

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Municipal Enforcement

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1. What is the difference between Community Peace Officers and RCMP?: Community Peace Officers do not deal with criminal code matters unlike the RCMP.

2. Can a Community Peace Officer write speeding tickets?: Yes, Community Peace Officers are authorized to write speeding tickets.

3. What is the speed limit in town?: The speed limit in school zones is 30 km per hour between the hours of 7 am and 9 pm on school days, in alleyways it is 20 km per hour and unless otherwise posted the speed limit in town is 50 km per hour.

4. What is a traffic control device?: A traffic control device is any signal, device or marking used to regulate, warn or guide traffic. For instance, stop, yield and pedestrian signs and traffic lights.

5. Can I park a vehicle in the back alley?: Cars, trailers or any other vehicles may not be parked in town alleys or lanes. Alleys are to be utilized for loading and unloading of vehicles only. Utility, maintenance and sometimes emergency vehicles require alleys for access (Traffic Bylaw 02/2005).

6. Are vehicles allowed to idle?: Yes, vehicles may idle for a maximum of 20 minutes in a residential area (Traffic Bylaw 02/2005).

7. Where can I pay a ticket?: Look on the back of your ticket for payment instructions.

8. Can I park my recreation vehicle / motor home / utility trailer on my driveway?: Yes, they can be parked in your driveway from May 1 to October 31 of each year. (Land Use Bylaw 01/2022).

9. How long can a trailer be parked in one spot on the street?: Trailers can park for 72 hours, but they must be attached to the towing vehicle. After 72 hours, you must move the vehicle to an off-street location for a period of not less than 72 hours before it can be parked on the street again (Traffic Bylaw 02/2005).

10. Can I wash my vehicle on my driveway or road?: Washing, repairing or servicing a vehicle on or near any Town road or street ("highway" in the provincial Traffic Safety Act) in a manner that allows soap suds, mud, cement, refuse, debris, tar, oil, grease, antifreeze or other vehicle fluids to flow onto or enter upon a Town road or street is not permitted.

11. How soon after a snowfall do I have to shovel my sidewalk?: After a snowfall, home and business owners are responsible for clearing snow and ice from the sidewalks adjacent to their property within 48 hours of the snowfall. In the interest of public safety, Community Peace Officers may require that ice be removed even sooner (Snow Removal Bylaw 01/2009).

12. Do I need to maintain the boulevard that borders my property?: Yes, boulevards are owned by the Town but are maintained by property owners, including grass cutting and weed control (Nuisance and Unsightly Premises Bylaw 04/2007).

13. Does the Town have a Noise Bylaw?: Yes. Please review the Noise Control Bylaw 02/2011 for more information.

14. Can I have a clothesline in my yard?: There is no Town Bylaw currently that restricts clotheslines. However, there may be a restrictive covenant in place for your neighbourhood. If there is, it will be on your Certificate of Title. Certificates of Title can be obtained from the town office for $15 or through Alberta Registries.

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My Cochrane mobile app

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1. Why does the app ask me to sign in? Do I really need to create an account?: No, you don't have to create an account to use the MY Cochrane mobile app. Cancel the request and carry on using the app.

2. How do I get Town notifications?: My Cochrane is a great way to get all the notifications you’re interested in: emergency alerts, events, waste and recyling collection, RFP postings and more. Tap the Notify Me icon, tap the categories you'd like to sign up for, then tap beside the way you'd like to get notifications: email or text (you'll be asked to provide your email address or phone number).

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Neighbourhoods

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1. Who maintains parks and roads in new areas?: Developers of new subdivisions install infrastructure to service new homes: water mains, hydrants, storm ponds, swales, sewers, roads, sidewalks, pathways, parks and more. Infrastructure must comply with regulations and pass Town inspections. After they pass inspections, Construction Completion Certificates (CCC) are issued and maintenance periods (1-3 years) are served. The Town performs a final inspection; if the infrastructure is in acceptable condition, the Town issues a Final Acceptance Certificate (FAC). Once an FAC is issued, the Town accepts ownership of the infrastructure and takes over service and maintenance.

2. Where can I find what's planned for my neighbourhood?: No development can go ahead without a Council-approved planning document, whether that’s an Area Structure Plan, Neighbourhood Plan and others. To find out what’s been approved in your area, go to cochrane.ca/Neighbourhoods and look for plans in your area.

3. How does the Town decide where pathways are built?: Cochrane’s 60+ km of pathways connect neighbourhoods and increase our mobility options. All new areas must include parks and pathways. In general, locations are part of the neighbourhood approval process There are challenges in some areas because of proximity to highways and railway tracks. The Town is currently updating the Transportation Master Plan (Connecting Cochrane) to identify future links. For more on long-term transportation network plans, go to cochrane.ca/Transportation. For neighbourhood plans and maps, go to cochrane.ca/LocalInfo

4. Can I give feedback on Town plans?: Town planning follows a legislated process, and becomes more specific with each step. This ensures consistency across services (connecting to Town water, for instance), and allows the Town a view of the big picture: sustainability, long-term impact and managed growth. There are parts of the process where the public can provide input More info and a map are on cochrane.ca/Planning.

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Organics

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1. What type of bags am I allowed to put in the organics cart?

Paper, cardboard and certified compostable bags are allowed in the organics cart. Look for these two symbols when purchasing your certified compostable bags.

compostable vs biodegradable small

2. What happens to my organics after they’re collected?: All the material collected in green carts is used to make compost, a valuable material for helping grow plants, enhance Town parks and help nearby family farms and other agriculture operations. It takes about one year to turn organics into compost. We do compost give-away events every Spring so residents are able to get free compost for their gardens!

3. What organic material is accepted?: Food and food scraps: if you can eat it, you can toss it in your green cart!
• Food-soiled paper: any paper goods that touched food!
• Natural fibers like nail clippings, toothpicks, wooden chopsticks, cotton balls and lint.
• Pet products like kitty litter, pet fur, feathers and pet waste (in compostable bags only)
• Plant material
Check cochrane.ca/Organics for the full list.

4. What kind of bags should I use for pet waste?

Cochrane's organics collection program accepts pet waste as long as it is in compostable bags. There are two logos we trust to be "certified compostable".

compostable vs biodegradable small

5. What’s the easiest way to get food scraps from my kitchen to my green bin?: It’s easy to collect food scraps in the kitchen for your green cart — just use the kitchen catcher provided or any other reusable container like a coffee can or plastic food storage container. When it’s full, dump into your cart!

6. What's the best way to use my kitchen catcher?: Using your kitchen catcher is easy:
1. Line your kitchen catcher with paper or a compostable bag.
2. Keep your kitchen catcher in a convenient location in your kitchen, such as on your
countertop or under the sink.
2. While cooking, put food scraps from your prep directly in your kitchen catcher.
3. While cleaning up, scrape leftovers and food scraps directly in your kitchen catcher.
4. Empty the kitchen catcher into your green cart before you set out your cart for collection.

7. Can I use a bag in my kitchen catcher?

Yes, you can use a bag in your kitchen catcher — it makes it easier to move your organics to your green cart and can help keep your kitchen catcher clean. Make sure you use the right kind of bag: paper or certified compostable ONLY. Do not use plastic or so-called biodegradable bags. Look for logos that indicate “certified compostable.”

compostable vs biodegradable small

8. What if my kitchen catcher starts to smell?: There are a few ways you can prevent smells: • Sprinkle in some baking soda • Rinse it out with vinegar • Wash it in your dishwasher • Line with a single piece of newspaper/cardboard • Wrap food scraps in a paper towel, newspaper, paper bag or box. In summer, you can also keep material frozen until organics collection day.

9. Got any tips for using my green cart?: • Line the bottom and sides of your organics cart with cardboard or newspaper. After 30 cm (12”) of wet organics (food waste, leaves), add some dry organics (crumpled newspaper, pizza boxes) then alternate layers between wet waste and dry waste. This prevents odour and reduces the possibility of organics freezing to the cart when the temperature drops.
• Avoid packing contents of the cart down. Organic materials may become stuck in the cart and the truck may not be able to fully empty it.
• Wrap wet or smelly organics in boxes from cereal or crackers, paper bags or newspaper to help prevent them from freezing to the cart.

10. What if my green cart starts to smell?: There are a few ways you can prevent smells:
• Sprinkle in some baking soda or powdered detergent (without bleach)
• Swish some vinegar in the bottom
• Line with a single piece of newspaper/cardboard
• Rinse the cart regularly during summer months with a water/vinegar mix
• Store in a cool place out of the sun
• Wrap food scraps in a paper towel, newspaper, paper bag or box. In summer, you can also keep material frozen until organics collection day
• Grass: leave it on the lawn or cut it just a day or two before organics collection day
• Put your green cart out on its proper collection day even if you only have a small amount

11. Is there any material NOT accepted in my green cart?: Your green cart will NOT be emptied if the lid is open or if it contains ANY of these materials: aluminum, bricks or stones, ceramics, cigarette butts/ashes, clothing, diapers, garbage, glass, glossy paper, hazardous waste, lumber, medical waste, metal, plastic bags or containers, plastic straws, plastic wine corks or styrofoam.

12. I already use a backyard composter. Can I still use it?: Yes, you can! Backyard composting is a great way to reduce waste. We encourage you to continue, however, it is important to know that your green cart takes many materials that cannot be handled by the typical backyard composter: cheese and dairy products; fish; grease; meat products and bones; oily, fatty foods; pet waste; sauces and spreads; soiled paper; paper napkins, plates and cups; soiled pizza boxes. These materials will not compost properly in a backyard pile and may even attract unwanted pests.

13. Can I dispose of my organic waste in my in-sink garbage disposal instead of using the cart?: Using an in-sink garbage disposal unit puts more solids into the sanitary pipes, which leads to increased clogs and blockages. This means more service calls and added costs for the Town and homeowners. Using your organics cart ensures the material is used to make compost.

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Parks & Open Spaces

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1. Are there any public washrooms in town?

Yes, there are public washrooms in a few locations:

Cochrane Information Centre (CIC) at The Station at Cochrane Crossing, 360 Railway St W. The CIC is open daily, 8:30am-4:30pm

There are also washrooms open daily May to September, weather permitting, at the Cochrane Ranche Historic Site (Hwy 1A east of Hwy 22) and Mitford Pond Park (west end of West Rock Road off of Hwy 22).

2. Are there any outdoor skating rinks in Cochrane?

Yes! As soon as the colder weather permits, Parks staff actively work on establishing two outdoor skating areas:

Tim Bannister Memorial Outdoor Rink, 324 Ross Ave
Mitford Pond, 201 West Rock Rd; access by the parking lot at the west end of West Rock Rd. The pathway through Mitford Park is connected to the 70+km Town pathway system

Both are maintained for ice skating as long as the weather allows. Lights are on nightly until 10pm. Always call the 24-hour Facility Status Line for updates before you head out: 403-851-2552.

3. How do I book a sports field?: Contact us at 403-851-2590 to book a ball diamond or soccer/rugby field; fees apply.

4. Can I have an event in a Town park?: A Festival and Events permit is required to host any event on Town land. For more information go to www.cochrane.ca/eventplanning

5. Can I have a bench or picnic table dedicated to a loved one?: If you would like to honour a loved one, family or group with a bench or picnic table in a Town park, you can purchase a piece of park furniture and have it installed by Town Parks staff, complete with bronze plaque. Find out more or apply.

6. Can I garden or mow the greenspace next to my home?: No gardening or other encroachment is allowed on Town land unless authorized. This helps Town staff preserve the natural beauty, native elements and overall integrity of these areas. Property owners who appear to be gardening or otherwise encroaching on a Town park, pathway or open space will be required to remedy the situation at their own expense.
Not sure if you’re encroaching? If it’s outside your fence, it’s Town land.

7. Can I use a Town park any time of day?: According to the Parks and Open Spaces Bylaw, you may not be in any Town park between the hours of 11 pm and 5 am. There is no overnight camping or parking allowed in the parks.

8. What if I need access to my property through a park or a pathway?

A permit is required to access your property through a Town park or pathway. Contact us at least 72 hours before you need access 403-851-2590 or parks@cochrane.ca

Please be prepared with information such as the type, size and weight of vehicle being used, materials to be transported, and the length of time required to complete the work. All permits are weather dependent. There is no charge for the permit. Permits are assessed on an individual need basis.

9. Is there any fishing in Cochrane?

Fishing is permitted at Mitford Pond. Mitford Pond is stocked annually with trout. Anglers 13 years old and younger are allowed to use bait and keep one trout per day. All other anglers 14 years and older, must release their catch and use single barbless hooks on their lures or flies, absolutely no bait. A license is required by any person 16 or over. There is no night or ice fishing permitted.

10. I am doing some landscaping, who do I call to flag utility lines on my property?: If you are doing some landscaping, please contact Alberta One-Call at 800-242-3447 to flag the utility lines on your property at least two full days before you plan to dig.

11. Can I skate on a stormwater facility?

There are no circumstances in which stormwater facilities are safe for walking, skating or any other use: the surface may look solid, but changes underneath present a significant danger. Stormwater facilities are not formed naturally. They are specifically created to take run-off from local streets and filter it before it flows into the river.

There are a number of reasons they are not safe:

inlet and outlet pipes keep water continuously flowing beneath the frozen top layer
the ice surface varies in depth across the whole surface. It may appear thick in some areas, but other areas may have little or no ice —you won’t be able to tell by looking
snow often obscures holes in the inconsistent icesalt content in the runoff from roads impedes the water’s ability to freeze (remember: this is salt used to melt ice on the roads)
Town crews actually lower the water level under the ice to reduce H2S gas levels. This creates a dangerous air pocket between any ice that has already formed and the top of the water

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Permits & Inspections

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1. When do I need a permit?: A variety of local bylaws and provincial regulations govern when you need a permit. This may also vary with the specific circumstances surrounding your project. It is always best to contact Permits and Inspections at 403-851-2572 to discuss the specifics before starting any new work. Click here to see a list of work that requires permits.

2. What are the benefits of obtaining a permit?: If you have a permit you can feel secure knowing that the installation will conform to construction and safety standards that have been accepted under the Safety Codes Act. The cost of the permit also includes inspection(s) by certified Safety Codes Officers.

3. What type of work requires a permit?: The Safety Codes Act requires that all contractors and homeowners in Alberta obtain permits prior to commencing work on buildings covered by the Alberta Building and Fire Codes, the Canadian Electrical Code, the Gas Codes or the National Plumbing Code. Click here to see a list of work that requires permits

4. Do I need a permit to build a fence?

You do not need a permit if you are building a fence that is in compliance with Cochrane’s Land Use Bylaw (Sections 11.6 and 11.7). This means the fence height should not exceed 2.0m in the rear yard, and should not exceed 1.0m in the front yard. For corner lots, sightlines have to be maintained. This means the property corner facing two streets should maintain a 7.6m x 7.6m triangle sightline, in which no vegetation or structures should exceed 1.0m in height. Also, many properties in Town have utility right-of-ways in their front yards. A fence should not be placed within the right-of-way.

As with any project where digging is required, always do a locate request through Alberta One Call.

5. Can homeowners take out electrical, plumbing or gas permits?: Homeowners can take out electrical and plumbing permits as long as they are a resident in the home. However, gas permits must be obtained by a certified gasfitter.

6. Do I need a permit to re-roof my house?: No, you do not need a permit to re-roof your house.

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RCMP

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1. What is a Record Check?

Simply put - A Record Check is a search of police databases for a person’s criminal history.

Depending on what level of Record Check a person requires will depend on the number and types of databases we search. A CRC for example is only a search of one database that tells us if there is a possible match to a criminal record or not. Whereas a VSC is a search of multiple databases that tells us if there is a possible criminal record match, as well as any adverse (other) information that an employer or organization should be aware of for the vulnerable sector.

Fingerprint searches use a person’s fingerprints to physically match them to a criminal record if one exists. It is the only way to absolutely confirm that someone has a criminal record.

2. Do I need both a VSC and a CRC?

No - A VSC includes a CRC. The Result you receive from a VSC reflects the result of the CRC in addition to the results of the vulnerable sector search. You do not need to provide a CRC separately to an organization, your VSC Result is sufficient.

3. Why can’t I just get a VSC?: Because the information that may be released on a VSC, if there is any, may not be appropriate for your employer or organization to know for your position. We will decline a VSC application if your application does not meet the criteria to require one.

4. I’m under 18 years old, can I get a Record Check?

We cannot process a VSC for an underage person due to the restrictions of the Youth Criminal Justice Act.

We can process a CRC, however it can only be done for a government agency and the results must be forwarded directly to the requesting organization.

If your employer or organization is pressuring you to provide them with a Record Check and they are not a government agency, you may direct them to contact our office at 403-851-8000 for clarification on what can and cannot be done for youth workers.

5. How long does it take to process a Record Check?

CRC and VSC processing may take 2-3 weeks, depending on the level of Record Check and the information found while searching.

A Certified Criminal Record Check may take anywhere between 2 weeks to 6 months to process, depending on the volume of applications received and the information found while searching. These Record Checks are not processed in house at the Cochrane RCMP; they are processed in Ottawa through the RCMP Canadian Real Time Identification Services (CCRTIS).

If you need to contact CCRTIS for an update on your Certified Criminal Record Check Results, please email them directly at ccrtis-scictr@rcmp-grc.gc.ca

6. Why do I have to provide a letter?: We cannot process a VSC without a valid reason. Volunteering and Practicum’s are not permanent work situations where a person’s employment may be verifiable through an employer’s records. We require a letter in these situations stating that the person is registered to be temporarily working with an organization.

7. How long is my Record Check good for?

We can only guarantee the Record Check Results for the day that they are issued. We cannot guarantee the results will reflect a person’s actions or convictions in the future.

Good rule of thumb – if the organization asks you to provide a new result then you will have to apply for a new Record Check.

8. Why do some people have to pay for their checks and others don’t?

The RCMP does not dictate the fees for a VSC or a CRC, we only charge for Fingerprinting.

Currently, the Town of Cochrane charges its residents fees for their Record Checks and the surrounding Counties do not.

9. What information is released on a Record Check?

A CRC will show a “yes or no” for a possible match to a criminal record.

A VSC will show the same thing as well as including any other information found and is relevant to the applicant’s work position. Released information may include any convictions, outstanding warrants, charges, judicial orders and non-convictions. This check will also include a search for pardoned sexual offence convictions.

A Certified Criminal Record Check will show the applicant their official criminal record and will include a copy of their photo and fingerprints. If there is no record, the document will only show the applicant’s photo and fingerprints with a “Negative” result.

10. I have a record and receive a “Possible Match” result every time I apply. Is there a way to avoid having to pay for fingerprinting again?

Yes – In your application package is a Declaration of a Criminal Record form. Fill this form out with your criminal record information (be as detailed as you can). If the information you have provided us matches what we find on your record we can certify your declaration as a “true” Criminal Record for the purposes of your Record Check. You can provide this document with your Record Check Results to your employer or organization, thus avoiding having to apply for a Certified Criminal Record Check again.

11. I am a Canadian Citizen but I am not in Canada and I require a Record Check. What do I do?

Contact your nearest Canadian Embassy or Canadian Consulate General. We cannot perform Record Checks internationally.

If there is no Canadian Embassy or Consulate, you may contact Canadian Foreign Affairs by calling 1-800-267-8376 or through their web site at www.international.gc.ca.

12. Can I apply for a Record Check for someone else?: No, this is fraud and providing someone else a person’s results without written permission is against the Privacy Act.

13. Is a Record Check Result an affirmation of good character?: No, the Result will not reflect the applicant’s personality, dependability, or sincerity. The Result will only reflect criminal data that you may want to consider when hiring or accepting the person for the position they have applied for.

14. I received a Record Suspension (Pardon), will that show up on my Results?

No, when you receive a Pardon the conviction is purged from your record and will not appear on your Results.

Keep in mind, Pardons only remove convictions, the do not remove non-conviction information and that may still be released on your Results if you apply for a VSC.

15. Is a CRC the same thing as a Police Information Check?: Yes, the CRC is the same thing as a Police Information Check. It is also called a local indices check or a CPIC Check.

16. I don’t live in Cochrane, can I still get my Record Check done through the RCMP?

No – Record Checks are completed based on the police jurisdiction where a person lives. If you do not reside in our area then we cannot do a Record Check for you.

Google search your local police service for information on how to complete your application through their detachment

17. I live in Redwood Meadows and need a Record Check

The Cochrane RCMP no longer provides police service to Redwood Meadows due to a jurisdictional change that happened in November 2021.

Please contact the TsuuT'ina Nation Police Service to obtain your Record Check:

https://tsuutinapolice.com/contact/

18. What is a Child Intervention Check?

A Child Intervention Check is conducted through Child Services and assists a caseworker with determining the suitability of placing a child in a living situation. We do not provide Child Intervention Checks. To obtain a Child Intervention Check, please contact Child Services through the following link:

https://www.alberta.ca/childrens-services-offices.aspx

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Recreation, Culture & Arts

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1. When do the Cochrane Program and Activity Guides come out?: The Cochrane Program and Activity Guides come out in mid-May (summer programs), mid-August (fall and winter programs) and early December (winter and spring programs). (Please note: the 2019 winter/spring guide comes out Jan 2, 2019.)

2. When can I register for programs?

Registration starts at 9am the day the Program & Activity Guide comes out. Registrations are accepted by phone at 403-851-2534 or in person at Cochrane FCSS (209 Second Avenue W) during business hours.

The Winter Activity guide comes out January 2, 2019; registration for winter/spring programs starts January 7, 2019. We're launching a new online registration system in January — watch for more info and instructions coming soon!

3. Do I need a waiver for every program?: One waiver covers all Town of Cochrane recreation programs. You need to complete one for each year, starting in July.

4. Can I show my work at a ClubHouse Art walk?: We're always looking for artists to participate in monthly ClubHouse Art Walks. Find out more!

5. Has there been a change to Town recreation programs?: Town of Cochrane recreation programs are in transition following a recent reorganization. The Town is using this transition as an opportunity to evaluate recreation programs and goals before moving forward. While programs currently offered by the Town may change in the coming months, no final decisions have been made. The Town continually reviews its programs and services to provide opportunities that improve the quality of life of our residents.

6. Does the Town do Christmas Light Up?: Christmas Light Up is a community event organized by the Cochrane Light Up committee. It is usually scheduled for late November or early December and supports the Cochrane Activettes Share Your Christmas.

7. How do I apply for Arts Endowment Funding?: Please review the Arts Endowment Fund policy and contact us to follow up.

8. Can I sell food or other goods at a Town event?: We recruit vendors for food sales at Town sponsored events every spring; successful vendors must meet health regulations. Contact us at 403-851-2534 for more information. We do not currently allow for-profit sales of any goods at Town events; however, the Cochrane Farmers' Market takes applications for vendors.

9. How can I show my artwork at the Cochrane RancheHouse?: Local artists are invited to display their work in the administration lobby on the second floor of the Cochrane RancheHouse. Contact us if you are interested in one of our monthly bookings.

10. How can I find out more about the Mural Mosaic at the Cochrane RancheHouse?: Nearly 200 local artists worked for three months to produce the Trust Cochrane Mural Mosaic. Find out more about the the concept, process and the final mural by visiting the Mural Mosaic website.
Details about the Canada 150 Mosaic project can be found at Canada150Mosaic website.
The official unveiling of Cochrane's own Canada 150 Mosaic will be on Canada Day 2017. Cochrane is proud to be a part of the largest mural in this national project, spanning 40 feet long by 8 feet high!

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RFPs

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1. Who is responsible for procurement/purchasing at the Town of Cochrane?: The Town of Cochrane must comply with Alberta’s Municipal Government Act (MGA) and federal regulatory and business requirements, as well as our own Purchasing Policy in order to enter into any contract for goods or services. Departments that purchase good or services from outside providers manage their own procurement process, with the support of others in the Town.
The framework for procurement and contracts is directly related to Cochrane’s commitment to manage Town finances and resources responsibly and report on them to the community.

2. Why does it feel like there so many rules for procurement?: As a public entity entrusted with public funds, policies and other regulations are in place to ensure that:
• There is fair opportunity to bid on a Town of Cochrane project.
• Procurement and project agreements are handled as efficiently as possible.
• We hire and acquire services and goods in an open and transparent manner.
• All vendors from anywhere in the Town, region, province or country, when selected, receive access to information on procurement opportunities, processes and results.
• The risks associated with procurement practices and decisions are managed through appropriate controls and monitoring.

3. How does the Town of Cochrane keep proposal bidding fair?: We treat all bidders and vendors fairly and openly. We do so by following these guidelines:
• We provide a single source of contact for each bid to provide direct answers for each inquiry and to keep communication simple and consistent. In some cases, we post all questions and answers so that all interested parties have the same information.
• We only accept questions in writing and reply in writing (usually email) to maintain an accurate, chronological and e-discoverable record. If a bidder asks a verbal question, they are directed to send the inquiry via email. Text messages are not considered.
• If one vendor has done any previous work for the Town of Cochrane, the Town will disclose that an incumbent contractor exists and may bid. This is sometimes the case in the process of a vendor review, which will allow an incumbent to compete for a renewed contract with new bidders. This inclusion will never guarantee that an incumbent will receive the contract again, so participation by new bidders is always welcome.
• We ensure that all our RFP documentation is drafted in general terms, enough to satisfy the project specifications and Scope of Work (SOW), but not to the point of only appealing to the capabilities and resources of one particular bidder/vendor.

4. What happens if a vendor feels the bidding/decision process was unfair?: Vendors who feel they have not been treated fairly must communicate their concerns in writing to the contact person for the bid. The correspondence must include:
• specifics of their complaint or concern
• section of the RFP document it pertains to
• rationale/evidence to support their complaint or concern.
Complaints/concerns and physical copies of the supporting documentation must be submitted to the contact person for the bid. If the concern cannot be resolved at the department level, the complaint may be referred to our legal and/or process department for review. If a meeting is required, or if litigation follows, the process will follow its due course.

5. What are some of the common reasons a bid is rejected?

Most bids meet the requirements of an RPF, but some lack certain components or information, which may lead to rejection. It is important to follow every step and include every specific item in the requirements.

Common reasons an RFP bid is rejected:
1. Lack of evidence of your experience relating to the project.
2. Too verbose (unnecessary padding) of the document.
3. Lack of required documentation.
4. Financial errors in budget/financial documents.
5. Lack of appropriate project planning in the estimated time/cost.
6. Proofreading/spelling mistakes.
7. Late submission.
8. Lack of signature approving that the bid comes from your office.

Common reasons a bid is accepted:
1. Full evidence of experience, capabilities and resources.
2. Price (competitive, fair and market-base )
3. Appropriate project planning in the estimated time/cost.
4. All required documentation provided.

6. What information is typically included in a Town Request for Proposal (RFP)?: The scope and detail included in a Town of Cochrane RFP reflects the risk, complexity and significance of the project or service/goods. It describes the project, specific requirements, and the criteria that will be used to evaluate submissions.
The RFP includes detailed information, including but not limited to:
• Department managing the project
• Location of the project/service/goods required
• Restrictions, constraints on the SOW
• Required deliverables, standards and outcomes
• Risk management details and success factors
• Performance and evaluation standards/criteria
• Applicable municipal, provincial, federal legislation or guidelines
• Terms and conditions of the bidding process
• Public reporting (post-award) and filing requirements

7. How are bids evaluated?

Bids usually go through two evaluation steps:
1. Checklist of required inclusions requested in RFP.
2. Evaluation against weighted criteria.

Weighted criteria can usually be broken down into key areas: planning/execution approach, capabilities/experience and price; the RFP usually lists the weighted criteria, including relative weightings. The evaluation criteria will be different for each project, so do not rely on past RFPs to determine your potential for success.

Final award is determined on final scores in both steps of the evaluation process.

8. How are submissions evaluated to ensure fairness?: The Town of Cochrane treats all proponents fairly. We review submissions in accordance with criteria established in the RFP document. We do not consider or discuss additional information about the vendors that is not in the submissions.
Our evaluation takes into account your company’s best project approach, capabilities and resources, pricing, scheduling, and supplemental documentation. The winner who receives the contract will have met the right balance of all these aspects, measured against the weight of each part of the RFP requirements and the evaluation criteria.

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Roads

Show All Answers

1. Who do I contact if Highway 1A or Highway 22 requires maintenance?: Volker Stevin maintains the highways and traffic lights within the Town for Alberta Transportation. Please call 888-877-6237 or visit their website.

2. When does the Town clear the streets?: Snow plowing begins after three centimetres of snow accumulates, or when drifting snow impedes traffic movement.

3. Are all residential streets maintained in the winter?: Roads Division's primary goal during any snowstorm is to keep primary and collector streets open and safe for the motoring public. Priority is given to emergency routes. Due to operational costs, we only plow and sand the designated priorities on a regular basis, unless roadways are rendered impassable to the motoring public and emergency vehicles.

4. Why did the snowplow leave a ridge of snow along the front of my driveway?: The Town's primary duty is to open and maintain the main roadway system, these ridges are called windrows, our crews try to keep blocked driveways to a minimum. We are unable to clear windrows due to limited resources. .

5. Why do plows throw snow on my sidewalk?: Plows need to go a minimum speed in order to throw the snow off to the side, and we try not to throw the snow any further than necessary. In some cases, however, the sidewalks are too close to the curb to avoid getting snow on them.

6. Why don't they plow the snow all the way back to the curb so that I have more room to park?: Operators are instructed to stay back from the curb to allow storm water to reach catch basins, and prevent any damage to the curb and sodded areas.

7. Why did the snowplow push all the snow around my parked vehicle?: If you park on a major arterial thoroughfare (for example, Quigley Drive or a residential collector route) during a snow event, there is chance that a snowplow could pass and push snow around your car. Please use off-street parking during snow storm cleanup instead.

8. Why can't the plows push the snow to the other side of the street where there is no sidewalk?: During initial cleanup stage the primary objective is to ensure all designated priorities are plowed and sanded. In order for the crews to plow all the snow from one side of the street to the other where applicable (for example, parks and open boulevards), they require additional traffic control to ensure the safety of themselves and the motoring public. This procedure will only be initiated when road conditions are stabilized and staffing becomes available.

9. Does the Town have a bylaw requiring sidewalk snow removal?: Yes. Whenever snow or ice is deposited on the sidewalk(s), fronting or abutting occupied premises, the occupier of the premises shall remove the snow or ice from such portion of the sidewalk(s) within 48 hours after the snow or ice was deposited in accordance with Town of Cochrane Snow Removal Bylaw 01/2009.

10. Why is the street sweeper operating during the winter?: When the weather permits, the Roads Division cleans paved streets and Town-owned parking lots taking all practical measures to ensure the protection of the environment by reducing storm water pollutants from entering our local water courses through the storm sewer system.

Some additional reasons for winter sweeping include: cleanliness, dust control, accident prevention (because of hazards caused by loose gravel) and because material cleaned off the roadways in winter means faster cleanup in springtime.

11. Where do I put the snow?: As per the current Snow Removal Bylaw, a person who removes snow or ice from public or private sidewalks and/or public or private driveways shall not deposit snow or ice upon any street, highway or boulevard and shall not impede storm sewer run off or block access to any storm sewer grate or fire hydrant. When possible, shovel snow and ice onto your property.

12. Do you clear the snow off town pathways?: Snow is cleared from paved town pathways but not the red shale ones.

13. How can I help?

During a snowstorm, avoid parking along emergency routes, arterial thoroughfares and collectors.

Exercise extreme care when driving in inclement weather. Driving on snow packed and icy roads requires your full attention. Allow extra room between you and the vehicle ahead of you.

Remember to brake slowly.

Keep your windshield clean at all times.

During times of reduced visibility, watch for bicycles, disabled individuals and pedestrians, especially around schools. If at all possible, do not drive during a storm: it is much safer to stay at home and wait until conditions improve.

Never assume that because the temperature is above zero the roads are safe. Road salt does not work miracles and is not effective below -10 degrees Celsius.

14. I would like to make a suggestion; who can I send it to?: We are happy to receive suggestions. Email us!

You may also drop your suggestions off at the Town Operations Shop:
124 Griffin Road East
Cochrane, AB

15. Help! My street appears flooded!: If water has accumulated on the road near your house, on your driveway or front lawn, you may be located near a trap low. A trap low is a device that slows the flow of water into stormwater ponds; it is designed to hold the water on the street (properties on streets with trap lows are graded to keep the water away from foundations). If rainwater accumulation has not drained 24 hours after the rain stops, please contact Town of Cochrane Operations at 403-851-2590. More info on trap lows.

16. What do stormwater facilities do?

Stormwater are specifically created to take run-off from local streets and filter it before it flows into the river.

Stormwater facilities are not ever safe for recreational use (skating, walking) for a number of reasons:

inlet and outlet pipes keep water continuously flowing beneath the frozen top layer
the ice surface varies in depth across the whole surface. It may appear thick in some areas, but other areas may have little or no ice —you won’t be able to tell by looking
snow often obscures holes in the inconsistent ice
salt content in the runoff from roads impedes the water’s ability to freeze (remember: this is salt used to melt ice on the roads)
Town crews actually lower the water level under the ice to reduce H2S gas levels. This creates a dangerous air pocket between any ice that has already formed and the top of the water

17. Is it possible to get a disabled parking spot on the street in front of my house?: The Town occasionally installs "Disabled Parking Only" signs on a public street if warranted. To be considered, you must be able to prove that you have a permanent disabled parking placard for your vehicle AND you must not have access to to other off-street parking (garage, driveway, carport, etc). If this is the case, please contact us to initiate a discussion (please include your address): roads@cochrane.ca.

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Taxation

Show All Answers

1. How do I update my mailing address?: Complete the Change of Address Form and contact the Calgary Land Titles Office at 403-297-6511 to update your Certificate of Title.

2. Why does my assessment say "improved?": An Assessment Notice that has "Improved" identifies that the land has a building and that it is not vacant. Improved does not mean a change has occurred it only reflects that a structure of some type exists on the land.

3. Why did I receive a tax bill or assessment notice when I sold the property?: You may receive an assessment notice or a tax bill because at the time they were printed the Town had not yet received the Certificate of Title with the new owner’s information. Our records are updated twice a month with ownership changes received from the Calgary Land Titles Office.

4. How do I update my school support declaration?: Contact the Tax Department with your update.

5. How can I get another copy of my tax bill or assessment notice?

You may request a copy from the Tax Department .

Visit eServices and sign into your account to view and print off account details (assessment values, tax levy, tax payments, etc).

6. How do I view historical assessment values for my property?: Sign into your eServices account and you will be able to view historical assessment values under the assessment tab.

7. How and where can I pay my taxes?

The Town of Cochrane offers a variety of payment methods for property taxes (CREDIT CARDS & INTERAC E-TRANSFERS ARE NOT ACCEPTED)

In Person Visit the Town administration office at the Cochrane RancheHouse, 101 RancheHouse Road, between 8:30am and 4:30pm, Monday to Friday and pay by:

Interac: please bring your property tax bill and ensure that your daily limit is large enough to pay your bill.

Cheque: we accept cheques post-dated on or before the due date indicated on the tax bill

In person after office hours Drop your money order, cheque or bank draft in the drop boxes outside of the West entrance of the Ranchehouse or FCSS; remember to include the remittance portion of your notice. Do not drop off cash.
- Cochrane RancheHouse
  101 RancheHouse Rd
- FCSS
  209 Second Ave W
Mail (include your payment and the remittance portion of your notice)
Town of Cochrane, 101 RancheHouse Road Cochrane AB T4C 2K8
At your bank or credit union
Set up the Town as a bill payee through your regular bill payment system; your roll number is your account number. Allow three business days before the penalty date to ensure payments are processed on time. Please retain all documentation.
TIPP
Register for the Tax Installment Payment Plan (TIPP) to pay your property taxes in equal monthly installments instead of a single annual payment. register to avoid penalties.

8. How are property assessments and taxes related?

The property taxes each resident pays is calculated in proportion to the value of the real estate property they own. Determining the value of a property for taxation purposes is known as assessment. Assessed values are a means of fairly distributing the town tax burden and ensuring that each property owner pays a fair and equitable level of tax. Find out how your property assessment is determined.

Annual assessment notices are mailed to property owners by the end of January each year. The assessed value reflects the value of your property based on economic conditions as of July 1 and physical condition of December 31 of the previous year.

9. When are taxes due?: Your annual tax bills will be mailed at the end of May and taxes are due at the end of June. The taxes billed will cover the period January 1 to December 31 of the current year. Supplementary bills will be mailed end of October and due end of December, as per Important Dates.

10. What affects my tax bill?: There are a number of factors that can have an impact on tax bills:
• Any change in your property's annual market value assessment
• Council's decision to raise, lower, or maintain the amount of tax revenue needed to balance the Town's annual budget
• The amount of revenue required by the provincial government for education purposes may also affect your tax bill. (Find out more about the education portion.)

11. What do my taxes pay for?: Municipalities levy taxes to help pay for services such as police, fire protection, parks, recreation, and public works. Each year, Town Council reviews and approves the amount required to fund and support these services. From this amount, sources of revenue other than property taxes, such as provincial grants, license fees and user fees, are subtracted. The balance is the amount to be collected through property taxes.

12. Why do I pay school taxes when I don't have children going to school?: Provincial legislation specifies that the funds for schools are to be collected by municipalities. The province and separate school boards requisition revenue they require from the Town and the total levy is distributed among taxpayers through their property tax bills. The Education Portion collected by the town on behalf of the provincial government is approximately 34% of your Property Tax Bill. People who do not own property contribute indirectly through their rental or lease payments. If you have any questions regarding school taxes, please contact Alberta Education directly at 1-780-422-7125 or toll free by dialing 403-310-0000, then enter 780-422-7125.

13. Is there a penalty if I miss the property tax due date?

Yes, there is a penalty if you miss the property tax due date.

The due date for property tax payment is the date shown on the front of your tax bill. To avoid a penalty, payment must be received no later than the due date. If your bank is paying your taxes you are still responsible for ensuring they are paid on time.

Penalties are imposed under the authority of the Town of Cochrane Tax Penalties Bylaw 08/2008, which was passed pursuant to provisions of the Municipal Government Act and cannot be waived by the Town of Cochrane Tax Department.

Property tax account balances remaining outstanding after the due date are subject to the following penalties:

7% applied July 1 to current outstanding amount
8% applied October 1 to current outstanding amount

Arrears:

A further penalty of 15% is applied on January 1 to the total outstanding balance as of December 31 (including taxes and applied penalties).

14. What if there’s a revenue surplus? Will my taxes go down?: The Town recognizes that surpluses are not continuous sources of funding. If the Town depends on a one-time surplus to pay for annual operating costs, it puts off any increased operating costs into the next fiscal year, where a tax increase would likely be required. In recognition of this, and to plan responsibly for the future, Council approved Operating Reserves Policy 1705-01, which requires any surplus to be placed in facilities lifecycling capital reserves. This reserve fund is used to prepare for new facilities included in the 10-year financial strategy.

15. Can I pay my tax bill via a credit card?: No, we can not accept property tax payments on credits cards. Check our Methods of Payment page for all the ways you can pay your property tax bill.

16. What if I'm paying property taxes as part of my mortgage?: If you are paying principal, interest and taxes (PIT) to your mortgage company, you will receive the original tax bill for your records and the mortgage company will receive an invoice for your taxes. Your tax bill will show the name of the company we are invoicing.

If you believe you are paying PIT and the mortgage company name does not appear on the bill, contact your mortgage company immediately.

If a mortgage company is indicated on your bill and this firm is no longer responsible for your tax payments, you are responsible for paying the bill.

17. How can I find the amount I paid in property tax last year?

Your previous tax information is here on the Town website:

Go to eServices
Click on the blue Sign in box
If you know your User Name and Password, enter it

Don’t know or don’t have an Username and Password?

No problem. You can register and access your information immediately by clicking on the blue Activate word. All you need is your recent Assessment Notice or Tax Bill.

To register, go to eServices and click on the blue Sign in box
Then click on the blue word Activate
Then fill out the Log On Information form and click Next
Then from the information listed on your bill, select an account type, enter the account/roll number, and either the Customer ID for taxes or the name on the bill for Utilities (exactly as it is shown on the bill)
Then click the box - I certify that I am the above-mentioned person and that all information provided is accurate
Then click the box I’m not a robot and answer the verifying questions
Click Next
Follow the instructions noted in the email you will receive.

Note: Keep your Under Name and password handy for future logins

To find your property tax balance, levy, or payments once you are logged in:

Click on the blue roll number
Select the blue Balances / Transactions tab at the top
Your current year’s tax balance will be listed first
To view your levy, assessment value, payments go to Transaction History by scrolling half way down the page
Log off

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Town Council

Show All Answers

1. Can I attend a Council meeting?

Anyone can attend Council or Committee of the Whole meetings.

There are two Regular Council meetings most months, on the second and fourth Monday of the month at 5:30pm (exceptions: one meeting in each month during July and December and no meetings August).

There are two Committee of the Whole meetings most months, on the first and third Monday of the month at 5:30pm. (exceptions: one meeting in each month during July and December and no meetings August).

Council and Committee of the Whole meetings are open to the public and are held in Council Chambers, Cochrane RancheHouse, 101 RancheHouse Road; public health measures in place.

Check for agendas for upcoming meetings (posted by 3 pm on the Friday before the meeting). Meetings begin at 5:30 pm and are held in Council Chambers at the Cochrane RancheHouse: 101 RancheHouse Road.

2. Who is my Council member?: All seven Council members (including the mayor) represent all residents of Cochrane; you are welcome to contact any of them.

3. How do I get in touch with a Council member?: Please use the online form to contact a member of Council. You can also call 403-851-2500 and ask to leave a message.

4. How can I volunteer for a committee?: Committee positions are also known as Public-at-Large (PAL) positions and are always advertised when positions become available.

5. Can I present something at a Council meeting?: To ask to appear before Town Council, or to place an item on a Council meeting agenda, review the Council Delegation Information Sheet and then contact the manager of Legislative Services at 403-851-2500.

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Utility Billing

Show All Answers

1. Who is required to pay a utility bill?: The person or company named on the utility invoice is the one financially responsible.

2. Do we need a water meter?: Yes, every serviced property in Cochrane must have a water meter (Bylaw 03/2009).

3. How is my utility bill calculated?: Your sewer bill is based on your water consumption. New properties that do not have a history of water consumption will be charged 80% of water used between April - September, and 100% of the water used between October - March. Water is based on consumption using a three-tier system.

4. How often do I receive a utility bill?: Monthly. Please contact us at 403-851-2521 if you have any other questions pertaining to billing cycles.

5. Can I receive my utility bill by email?: Yes, please use the Add / Change / Cancel Utility account form online.

6. What services are we paying for on the monthly utility bill?

Water (WATC & WATF)

Sewer (SEWC & SEWF)

Storm Sewer fee (SSF)

Waste and Recycling Collection (GA)

Eco Centre fee (WMR)

7. Why is there an Eco Centre fee on my utility bill?: Every household is charged an Eco Centre fee to fund the maintenance and operation of the Cochrane Eco Centre.

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Waste & Recycling

Show All Answers

1. My cart wasn't collected. What do I do?: If your cart was not collected please call the Waste & Recycling Hotline at 403-851-2277. If you receive a voice message, please leave your name, address, colour of cart missed and the time your cart was put out for collection. We will call you back during regular office hours (Monday - Friday 8:30am - 4:30pm excluding statutory holidays).

2. What time do I need to put out my carts for collection?: Carts must be out at the curb no later than 7am on your collection day. Roll your carts back in by 7pm.

3. When is my waste, recycling and organics collection day?: Please see the collection calendar and map page. Search your address, print your calendar and sign up for automatic reminders.

4. What if my regularly scheduled collection day falls on a statutory holiday?: There are only two days we don't collect, Christmas Day and New Years Day. If your collection falls on either of these days, check your zone calendar or our Eco Centre Facebook page to learn what day they will be collecting to make up for your missed collection day. All other holidays, waste, recycling and organics will be picked up as scheduled.

5. When I move, do I take my carts with me?: No. Carts are the property of the Town of Cochrane and are assigned to addresses rather than people. Please do not take your carts with you when you move. If you need carts at your new residence, call the Waste and Recycling Hotline at 403-851-2277.

6. I just moved into a newly built home and there are no carts, how do I get them delivered?: Call the Waste and Recycling Hotline at 403-851-2277 and we’ll help.

7. Where do I store my carts?: Where you store your cart is up to you as long as you don’t leave it on the street. Residents with front street collection will find it easy to store the carts in their garage, on their front deck, or along the side of their house. Residents with alley collection can store their carts in their garage or against their back fence. Choose the storage location that works best for you. Please ensure your carts do not impede traffic and are not stored in a way that may be obtrusive or unsightly to your neighbours. Carts need to be rolled out by 7am on your collection day and rolled back in by 7pm.

8. What if my cart goes missing?

If your cart is damaged or missing, call the Waste and Recycling Hotline at 403-851-2277 immediately.

Damaged carts are repaired or replaced by our Eco Centre team within a week of your call.

Missing carts generally find their way back to the address within a week. If your cart has been missing for over a week, a replacement cart will be issued at the expense of the property owner.

9. Why is there a limit on curbside residential waste collection?: The limit on curbside residential waste collection in Cochrane promotes waste diversion and gives the Town of Cochrane the ability to control waste disposal costs. The limit on curbside residential waste collection is one 120L waste cart per household per week.

10. What if I have more waste than what fits in the waste cart?

If you have excess waste you have 3 options:

1. Purchase Town of Cochrane excess waste bags, put your waste in the bags and place it beside your waste cart on your collection day. Bags can be purchased at the Cochrane RancheHouse, Visitor Information Centre or at the Cochrane Eco Centre during regular operational hours for $3 each.

2. The Cochrane Eco Centre (50 Griffin Industrial Point) accepts clear bagged household waste for $3/bag. All recycling and organics must be removed prior to disposal.

3. If you have excess waste on a regular basis you can make arrangements for an additional waste cart; a set up fee and an additional monthly charge will apply. Please call the Waste and Recycling Hotline at 403-851-2277 for details.

11. Why do I have to bag my waste?: All waste must be bagged and tied inside the waste collection cart. Residents are welcome to use plastic, paper, biodegradable or compostable bags to contain their waste within the cart; you are not limited to using standard black garbage bags. Waste is bagged so the truck operator can easily and safely collect any waste that misses the hopper during the tip. It also prevents damage to the moving parts of the collection trucks. Un-bagged waste can become entangled in the chain and cause hydraulic breakdowns.

12. I had set my cart out for collection and the birds have scattered it all over, what should I do?: It is the responsibility of the resident to ensure waste put out for collection is bagged and fits inside the cart with the lid closed so that it is impervious to weather, animals and birds. Please clean up the mess, bag the waste and ensure your cart lid is closed.

13. What items cannot be put in the waste cart?

Don't put the following items out for waste collection:

Hazardous waste
Biomedical waste
Commercial, trade or industrial waste
Construction, renovation or demolition waste
Gas/propane liquids or any other liquid based petroleum product
Automobile waste including automobile parts, tires and batteries
Engine oil/oil filters
Any recyclable material
Any organic material
Anything unbagged. Bag all waste for the safety of the collector and the collection vehicle.
Waste that could cause environmental impairment

For more information call the Waste & Recycling Hotline at 403-851-2277.

14. Coffee cups. Where do I put them?

Paper coffee cups go into the organics cart. Styrofoam coffee cups go to the Eco Centre. Mixed material coffee cups go into the garbage.

Plastic coffee cup lids, straws and stoppers go into the waste cart.

Clean, dry coffee cup warmers go into the recycling cart.

As you can see it's best to use a re-usable mug. Many local coffee shops provide discounts when you bring your own cup!

15. What if I have more recycling than fits in the recycling cart?: Excess recycling can be delivered directly to the Eco Centre during operational hours. Alternatively, if you have excess recycling on a regular basis you can make arrangements for an additional recycling cart; a one time delivery fee and monthly collection fee will apply. Please call the Waste and Recycling Hotline at 403-851-2277 for details.

16. I have appliances to dispose of, where can I take them?

The Town of Cochrane Eco Centre, located at 50 Griffin Industrial Point accepts;

Fridges, freezers and water coolers for a $40 fee each.

Stoves, washers, dryers and dishwashers for a $30 fee each.

Hot water tanks for a $15 fee each.

Home Reno Heaven in Cochrane also accepts working appliances less than 10 years old at 136 Charlesworth Avenue. Call them at 403-851-1117.

17. Where is the bottle depot located?: Cochrane Bottle Depot
205 Railway Street East. Phone: 403-932-4399.

18. What fees are associated with curbside collection services in Cochrane?: Like most municipalities, the Town of Cochrane collects fees from residents and businesses in order to finance waste, recycling and organics collection services. These rates are adjusted as required to reflect the costs associated with offering curbside collection services. Currently, all households pay $23.58. All households and businesses in Cochrane also pay an Eco Centre fee of $5.00 /month for the operation of the Town of Cochrane Eco Centre and Special Waste Programming.

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Waste - Collection

Show All Answers

1. Where can I find a waste and recycling collector?: Here is a list of waste, recycling and organics collection companies.

2. Want to provide in-unit bins for residents?: Here is a list of vendors for indoor kitchen containers.

3. What are the mandatory materials?: The Town of Cochrane Waste Management Bylaw specifies what materials must be included in your new multi-unit property recycling program.

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Waste and Recycling (black cart)

Show All Answers

1. What goes in the black cart?

Waste is any material that isn't organic and can't be recycled.

Regular household garbage, furnace & water filters, garden hoses
Diapers & baby wipes, bandages, dental floss, razors, makeup, toothbrushes, toothpaste, twist ties
Non-recyclable packaging, bows, ribbons, Christmas ornaments, hangers (metal & plastic)
Mixed material items (eg. broken toys containing metal, plastic, rubber, cloth) that can’t be separated
Balloons, chalk, crayons, felt, gum, tape, photos, chip bags, candy wrappers, plastic straws & cutlery
Cassette tapes, CD’s, mirrors, rope, rubber bands, stickers, yarn
Ceramic or pottery dishes, pillows, scouring pads, soap, sponges, swiffer dusters, tarps, tiles
Household project waste - small enough to fit into a bag in your cart: carpet, rug, treated wood, wall paper, blinds

2. How do I use my cart?

be rolled out by 7am; and
have 1 metre perimeter of space around each; and
have the lid closed; and
have the wheels of the cart on the curb (front of the house) or wheels of the cart on the edge of the alley; and
be free of contamination (items in the wrong cart or not prepared properly).

3. What if I missed collection?: If your cart met all requirements but was not collected please call us at 403-851-2277 with your name, address, phone number and colour of cart missed. We will call you back by the next business day.

4. What if I have excess waste?: Excess waste bags are available to purchase for $3 each and they should be left 1m away from your waste cart on collection day.

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Waste and Recycling (Blue cart)

Show All Answers

1. What goes in the blue cart?

Paper, cardboard, metal cans and plastics can usually all be recycled.

Plastic containers
Beverage containers
Mixed paper and news paper
Aluminum/ metal
Glass containers
Cardboard
Shredded paper
Plastic bags and wrap

2. How do I prepare my recycling?

Break down and flatten boxes, large cans, and plastic containers
Empty and rinse containers
Do not bag your recycling

3. How do I use my cart?

be rolled out by 7am; and
have 1 metre perimeter of space around each; and
have the lid closed; and
have the wheels of the cart on the curb (front of the house) or wheels of the cart on the edge of the alley; and
be free of contamination (items in the wrong cart or not prepared properly).

4. What if I missed collection?: If your cart met all requirements but was not collected please call us at 403-851-2277 with your name, address, phone number and colour of cart missed. We will call you back by the next business day.

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Waste and Recycling (Green cart)

Show All Answers

1. What goes in the green cart?

Food

coffee grounds and filters, tea bags
corn cobs and husks
dairy products, egg shells
expired food
meat, fish bones and shells
nuts and shells
plate scrapings
solid fat and grease

Packaging

certified compostable plates, straws, cutlery and cups
flour and sugar bags
greasy pizza boxes
paper coffee bags and filters
paper cups (incl. coffee cups, no lids)
paper muffin wrappers
paper or cardboard take out containers
paper plates and paper straws
paper towels, tissues and napkins
popcorn bags (microwavable)

Plants

branches and pruning (less than 15cm diameter & 1M long)
dirt, soil and sod up to 10Kg per week
grass clippings, non-regulated weeds (noxious weeds go in a bag tied closed and put in the garbage)
hanging out door plants (remove from planter)
houseplant clippings and flowers
leaves and yard waste

Pet Products

bird seed
feathers
hay animal bedding
kitty litter (in a certified compostable bag tightly tied shut)
ONLY CERTIFIED COMPOSTABLE PET WASTE BAGS
pet food (not the bag, just the food)
pet fur (in a certified compostable bag tightly tied shut)
pet waste (in a certified compostable bag tightly tied shut)
wood animal bedding

Natural Fibers

chopsticks
cotton balls
dryer lint
hair
nail clippings
napkins
natural cork
paper towel
Q-tips
sawdust
used tissues
wooden popsicle sticks
wooden toothpicks

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Water & Wastewater

Show All Answers

1. Where does our water come from?: Our water comes from the Bow River. We pump the water from an intake dug into the riverbed to the town’s water treatment plant. The treatment plant includes processes that clarify and micro-filter dirt along with harmful and undesirable substances from the water. After that, a multi-barrier disinfection process using ultraviolet light and chlorine ensures that the water remains safe for drinking. The treatment plant meets and exceeds the current requirements of Alberta Environment in the delivery of excellent quality water.
With the completion of the recent upgrade, Cochrane's plant has one of the strictest approvals in Alberta, and it is one of only a few that combines three state-of-the-art processes under one roof, along with a control system that rivals any modern manufacturing plant in operation.

2. Is our water soft or hard?: Cochrane's water is considered hard because of the amount of calcium in it; the calcium occurs naturally at the mountain source. It typically measures as 180 mg/L or 10 to 11 grains per gallon hardness.

3. Does the Town add fluoride to our drinking water?: No, there is no fluoride added to our water. There is a natural fluoride ion of 0.12mg/L in the Bow River source water.

4. Why is my water cloudy?: Water gets cloudy when there is air trapped in it. This happens more often in the winter when the water is colder. It does not have an impact on the quality of the water.

5. Why does my water pressure fluctuate?

The water pressure in our system is usually constant, but in periods of high water use, slight pressure variations can occur. Sudden and drastic pressure changes should be reported to Operational Services at 403-851-2590.

As well, each home has a pressure-reducing valve that may go out of adjustment and require setting (the valve is part of your home plumbing system and is private). Call a plumber if you suspect a problem with the valve in your home.

6. How much water do we use here?: Our highest demand day came in 2016 when we used a total of 13.9 million litres of water. Our population was 25,122 at the time, which means on that day we used an average of 552 litres of water per person. In 2017, we averaged 238 litres per person per day in the winter, and 354 litres per person per day in the summer. In 2008, Town Council decided that expanding our current water treatment plant will enable us to use the remaining capacity of our existing license. This option is the most cost effective and involves the least risk.

7. What water conservation measures does Cochrane have in place?

We have numerous conservation initiatives that have been successful such as the three-tier water rate, the water conservation rebate program and a low-flow fixture requirement. The Water Utility bylaw limits the time of day you can water outside year round. Since the bylaw was originally approved in 2008, Cochranites have reduced their average water consumption approximately 15%.

The Town has also partnered with ExactET on a local weather station that can send information to irrigation systems so that they only use the water your soil really needs. We are also working with Parks to pilot irrigation systems controlled by this weather station.

As an organization, the Town has a policy in place to look for ways to reduce water consumption in the Town operations as well as in the community. We continually research new initiatives to consider for water conservation.

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Water System Integrity Survey

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1. What is a water service?

Water service is the in-ground pipe that distributes water to each residence in the Town. There are two sections to each water service, the Town-owned infrastructure which is built, owned and maintained by the Town of Cochrane, and the Property owner’s infrastructure, which is built by the home builder, owned and maintained by the property owner. These two sections are separated by the property line, and ‘curb stop’ water valve located at the property line between the Town & property owner.

illustration-responsibility-03

2. What causes a service leak?: Service leaks can occur from deterioration after years of usage, extreme temperature fluctuations, flaws in the material or installation and soil type.

3. What are the responsibilities of a homeowner and the Town with regards to a water service?

The Town owns the water service from the water main to the curb stop valve and that infrastructure is Town responsibility. The pipe from the ‘curb stop’ valve and property line is the responsibility of the property owner. The Town advises that all residents are aware of their responsibilities and encourage property owners to check their insurance policies for specific coverage for leaks and breaks in the water service on the property owner’s side.

The drawing below identifies the placement of typical water service system components and the delineation between Town and property owner responsibilities (‘Blue’ for Town, and ‘Orange’ for Property Owner).

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4. What do I do if I suspect I have a leak on my property?

There are specific items that a homeowner can watch for which may indicate an issue with their water service, such as:

A significant reduction in water pressure within the home.
The sump pump in the basement running regularly.
Constant water running noise emanating from the basement, with no visible source.
Soft/wet ground not associated with an irrigation system

If you think you may have an issue, Town of Cochrane staff are available to investigate and help determine if there is a leak on the water service connection. This is a complimentary service provided at no charge to the property owner.

Please contact the Water and Wastewater department if you have any questions at 403-851-2590 or via our web contact form at cochrane.ca/Water.

5. How does the Town check for leaks?

In alignment with the Town of Cochrane’s commitment to responsible stewardship of our valuable water resources and enhanced water system resiliency, the Operations, Water & Wastewater Department will shortly be initiating a systematic water system integrity survey with the goal of identifying and repairing areas of underground water distribution system leakage throughout the Town.

This multi-year project will analyze all Town-owned water system piping infrastructure up to and including the ‘curb stop’ water valve located at the property line between the Town & property owner. Throughout our inspections, there is a chance that water leaks or breaks may be identified on the property owner’s side of the service connection, and it may be the responsibility of the property owner to repair or replace the service connection on their property.

6. What happens if a leak is discovered in my water service?

If a leak is found on the property owner’s side of the water service, it is the property owner’s responsibility to make any necessary repairs. Ignoring an identified system water leak could result in an unexpected water service failure and/or foundation damage to the home or adjacent properties.

The Town encourages residents to check their insurance policies for coverage for such an event.

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