Show All Answers

1. What is an e-scooter?

Electric scooters (e-scooters) are a motor vehicle that are capable of being propelled by muscular power but may be propelled by one or more electric motors. They have steering handlebars and consist of a footboard mount on two or three wheels.

2. How does it work?

Similar to car and bike sharing technology, shared e-scooters will be GPS-enabled and can be rented using the Roll smartphone app. A shared e-scooter can be parked in a designated drop zone that is not impeding pedestrian traffic. It is then available for the next customer, who will be able to locate it and begin the rental using an application on their phone.

3. What company is providing the e-scooters to Cochrane?

Roll Scooters has been awarded a permit to operate their shared e-scooters in Cochrane on a two-year pilot program.

Roll Scooters is a Canadian-owned, developed, and operated micro-mobility company hatched in the University of Toronto's Entrepreneurship Hub. Roll e-scooters are currently operating in the cities of Red Deer and Kelowna.  

Visit the Roll website for information on how to ride, and download their app today. 

 

4. Where can scooters be used?

E-scooters are currently available in Historic Downtown, East End, Fireside, Glenbow, Heartland, Heritage Hills, Riversong, Riverview, the Quarry, and West Valley/Terrace/Point. More communities may be added as demand grows.

E-scooters will be allowed on designated roadways 50 km per hour and paved trails within Cochrane, not on the sidewalks. Scooters will also not be permitted at skate parks, on COLT buses, indoor facilities, or outside Town limits. Roll Scooters are managed by geofence technology, including slow-speed, no-park, and no-ride zones.

As a rule, please do not interfere with pedestrians or traffic while riding a shared e-scooter.

5. How will rider safety be managed?

Safety training workshops and free helmets will be provided by Roll.

6. Do I need to wear a helmet to ride an e-scooter?

Helmets are not required, but strongly encouraged.

7. Do I have to return the e-scooter where I found it?

No, you can leave the e-scooter in a location that is convenient for you provided you park it properly following the guidelines provided by the vendor and on the Roll Scooter Cochrane webpage. Roll Scooters has GPS tracking devices in their e-scooters so they can locate, collect and redistribute their vehicles as needed.

8. What is the speed limit for e-scooters?

The max speed limit is 20 km per hour with some higher traffic areas reduced to 10-15 km per hour. 

Slow speed zones for e-scooter riders are in areas where there is a higher concentration of sidewalk users. The maximum speeds of a shared e-scooter will be automatically reduced to a maximum of 15 km/h, (down from a max. of 20 km/h). For Phase 1 these slow speed zones are located on First Street from First to Third Avenue. 

9. What age can ride the e-scooters?

Per Provincial Regulations, riders must be 16 years of age or older. A child or any other person cannot be a passenger on a shared e-scooter. They are intended for one rider.

10. What is rider etiquette for e-scooters?

When using an e-scooter, riders are asked to respect pedestrians and those moving slower than you, use your bell to alert those you are approaching, don’t zig zag between pedestrians, and be cautious of those coming out of store fronts.

11. Will e-scooter rules be enforced?

All e-scooter riders are encouraged to follow the safety regulations outlined by the Town of Cochrane, and Roll Scooters including having only one rider at a time on the e-scooter (no doubling adults or children), all riders must be over 16 and no impaired riding. Users are encouraged to review the full terms and conditions of use provided by Roll Scooters.

12. What is the rule on impaired riders?

Operating a shared e-scooter, while you are impaired by alcohol, drugs or combination of the two, is a punishable offence to the full extent of the Canadian Law. Roll Scooters requires a Sober Cognitive Test after 8:30pm. Users are encouraged to review the full terms and conditions of use provided by Roll Scooters.

13. How do I report an e-scooter that is left on my property or left on the sidewalk?

Contact Roll Scooters at: (833) 954-0027 or support@rollscooters.com directly to report an improperly parked or derelict e-scooter. Roll Scooters is required to report parking issues, known collisions, accidents, or injuries, and complaints regarding the vehicles to the Town.

14. What if an e-scooter is parked improperly and blocking the sidewalk, requires maintenance or other concerns?

Roll Scooters operates with an Automated Parking Enforcement (APE), requiring a photo after each ride. However, if an e-scooter is improperly parked, requires maintenance or removal/relocation, please contact Roll Scooters at: (833) 954-0027 or support@rollscooters.com

15. How does the Town of Cochrane support the e-scooter program?

The Town of Cochrane acts as a partner with Roll Scooters through a provincial exemption for e-scooter operations. The Town is running the pilot program to find out if this is a program residents would like and use, and Roll Scooters is piloting our town as well, to test our market demand and viability. 

The pilot over two-and-a-half years will be at no cost to the Town, and a portion of the revenue from each trip donated to the Town to the Town for micro-mobility related projects, such as building and maintaining protected bike lanes.